Support worker/domicillary carer (2020-01 – Present)
Supporting clients in their own home.
- Making sure clients receive medication on time.
- Assisting clients with getting dressed, bathing etc.
- Providing emotional support
- Cooking meals
- Providing shopping
- Necessary housekeeping
- Acting quickly in case of emergencies
Raising a Family (2017-01 – 2020-12)
Customer Assistant/Section Coordinator at Marks and Spencer (2013-07 – 2017-02)
- Make sure customers find what they want, when they want it.
- Managing colleagues, costs and standards to keep my section running smoothly and profitably, as well as ensuring shelves are clean and fully stocked throughout the day.
- Ensure the team stay well-informed – setting targets, updating them on promotions and managing performance to support career development.
- Motivate the team to give customers friendly, helpful and knowledgeable service.
- Achieve store targets.
- Making Every Moment Special for our customers.
- Lead my team to deliver a consistent approach to store presentation.
- Deliver great product availability for our customers through accurate stock management.
- Building community partnerships.
- Coach and empower the team to improve their performance.
- Deliver the store operations plan.
- Drive sales, average basket and conversion.
- Drive Click and Collect customer experience and grow performance.
- Deliver operational targets for costs, stock control, shrinkage, labour spend, and trading legally and safely.
Care Assistant at Ker Maria Nursing Home (2011-01 – 2013-08)
- Ensure clients receive their medication on time.
- Support clients who can't move on their own.
- Help clients dress, bathe, eat etc.
- Assist clients with physical therapy exercises.
- Cook meals according to the customer's restrictions.
- Help customers with their shopping.
- Necessary housekeeping to maintain a clean environment.
- Provide emotional support.
- Inform physicians or supervisors about uncommon events.
- Act quickly and responsibly in cases of emergency.
Customer Assistant/Team Leader at Tesco (2004-01 – 2011-12)
- Overseeing all activities within a team.
- Deciding how to approach tasks and develop a plan to accomplish them.
- Distributing information to team members and stakeholders.
- Keeping track of and structuring various tasks, employees and documents.
- Determining the goals that members will work toward.
