Order Management Advisor - Tusker (part of Lloyds Banking Group)
(2025-10)
- Manage vehicle orders, ensuring accurate processing and timely delivery.
- Coordinate with internal teams, suppliers and stakeholders to resolve queries and ensure smooth order fulfilment.
- Analyse order data to identify opportunities for process improvements.
- Maintain clear communication with customers and partners to deliver high service standards.
- Support cross-team collaboration to improve the overall customer journey.
- Member of the DE&I and People First teams, supporting internal engagement events and initiatives.
- Create communication materials for internal campaigns, celebrations and awareness events.
Legal Assistant (Tempoary Contract) - Virgin media O2
(2025-07 - 2025-08)
- Supported the legal team with an administrative project preparing Companies House accounts for filing.
- Assisted with reviewing, organising and compiling documentation to ensure records were accurate and compliant.
- Maintained confidential financial and legal documents with strong attention to detail.
Operations Assistant - Bionic Group
(2023-05 - 2025-03)
- Supported daily operations and improved internal processes.
- Coordinated company events, engagement campaigns, and cultural initiatives.
- Led the Culture Committee, gathering employee feedback to boost engagement.
- Managed vendors and venues for successful corporate events.
- Collaborated with teams on projects, communications, and operations.
- Analysed data to support decision-making and improve efficiency.
Talent Acquisition Coordinator - Bionic Group
(2022-12 - 2023-05)
- Managed recruitment from sourcing to onboarding.
- Created engaging job ads and recruitment content, boosting applications by 40%.
- Maintained talent pipelines and candidate relationships.
- Provided hiring managers with recruitment insights and data.
Customer Escalation Manager - Bionic Group
(2021-03 - 2022-12)
- Provided high-quality customer support, meeting service targets.
- Handled telecom enquiries and resolved complex issues.
- Supported internal process improvements within the MPA open case team.
Customer Service Executive - BMW Jardins
(2019-02 - 2020-02)
Receptionist - BMW Group 1
(2018-11 - 2019-02)
Sales Advisor - H&M
(2016-04 - 2018-11)
