Anke Reilly

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Passenger Care Ambassador - Ethos Farm - Luton, Bedfordshire

(2025-01 - 2025-03)

• Worked closely with local authorities for smooth functioning of embassy operations.
• Monitored political developments, provided insightful analysis to home government.
• Implemented security protocols strictly; ensured safety of embassy personnel and premises.

Presentation Aircraft Agent - Menzies Aviation - Gatwick, Sussex

(2024-05 - 2024-10)

• Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.
• Developed comprehensive portfolios for properties, enhancing their appeal to potential buyers.
• Negotiated successful property deals for the benefit of all parties involved.
• Improved customer trust by establishing open lines of communication and effectively handling enquiries.
• Maintained high standards of professionalism whilst interacting with clients or colleagues.

Aircraft cleaner - Swissport International - Stansted, Essex

(2023-10 - 2024-02)

• Conducted periodic checks to ensure availability of emergency equipment on board every flight for safety assurance.
• Completed deep cleaning tasks during maintenance checks to maximise efficiency.
• Sustained pristine working environment installing clean seat covers and curtains.
• Extended life of aircraft materials using appropriate cleaning solutions, reducing wear and tear.
• Ensured passenger comfort by replacing all used items with fresh supplies.
• Improved cabin appearance with detailed cleaning of seats, windows and overhead compartments.
• Took part in emergency drills training sessions to enhance readiness in case of actual emergencies.
• Executed precise detailing tasks like window polishing-brightening up the cabin interior.
• Secured safe work conditions adhering strictly to company guidelines whilst on duty.
• Upheld health and safety standards by sterilising kitchen areas and lavatories.
• Assisted in maintaining pleasant ambience for passengers by ensuring freshness in cabin at all times.

Airport customer service agent - Wilson James - Heathrow, Greater London

(2023-08 - 2023-10)

• Ensured adherence to safety protocols whilst dealing with emergency situations at the terminal.
• Directed passengers towards customs, immigration, and quarantine as per requirement, expediting travel process.
• Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
• Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
• Assisted in boarding process, ensuring smooth transition for all passengers.
• Facilitated timely departure of flights by performing efficient pre-flight checks.
• Increased efficiency with timely check-in of passengers and their luggage.
• Contributed to team targets by consistently delivering exceptional customer service under pressure situations.
• Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
• Handled flight booking, rescheduling, and cancellation for improved customer experience.
• Worked closely with other team members for seamless coordination of tasks during peak hours.
• Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
• Supported anxious or distressed passengers compassionately helping them handle travel-related stress effectively.
• Coordinated with ground staff to manage baggage handling efficiently.
• Executed passport control procedures to ensure security at the airport.
• Managed lost and found property reports, aiding in quick recovery of items.
• Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
• Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
• Liaised effectively with aviation authorities to address any operational issues promptly.
• Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
• Assisted passengers with special needs to guarantee comfortable travel experience.
• Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
• Assisted passengers in navigating airport facilities, offering timely and accurate information.
• Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
• Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
• Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
• Conducted security screenings and inspections, prioritising passenger safety and compliance.
• Represented brand to domestic and international guests with exemplary presentation skills.
• Conducted calls professionally and politely to maintain excellent service standards.
• Upsold guest experiences to maximise average booking value.
• Greeted customers with warmth and enthusiasm for faultless front-of-house service.

Care assistant - Lillibet House - Bedford, Bedfordshire

(2022-03 - 2023-08)

• Administered medication to patients, ensuring proper health management.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Assisted in daily living activities for enhanced patient comfort.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.

Care assistant - Salvete Care Home - Bedford, Bedfordshire

(2018-03 - 2020-10)

• Assisted in daily living activities for enhanced patient comfort.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.

A-Levels - English Language and Literature (1983-06)

C2 - Completely School