Anna Brewer (DEA1H)

Organised, compassionate and detail-oriented administrator with experience coordinating complex information, maintaining confidential records and supporting individuals through complex and challenging situations. Skilled in managing competing priorities, producing accurate written documentation and communicating effectively with a wide range of people. Experienced in working independently, using initiative and maintaining structure in demanding environments.

Currently studying a BSc (Hons) Health Science with The Open University alongside family responsibilities, demonstrating excellent time management, self-motivation and commitment. Seeking a fully remote administrative, student services, programme support or case support role where strong organisational skills, accuracy and clear communication are valued.

Family Advocacy, Case Coordination and Administrative Support (Informal Family Role) (2018 – Present)

Provided primary coordination and administrative support within a family setting, independently managing complex information, communication and practical arrangements over an extended period.

• Acted as the principal point of contact between NHS teams, social care professionals, education services and community organisations, ensuring information was shared accurately and promptly.
• Maintained detailed and accurate records, notes, timelines and updates to support decision-making and continuity of care.
• Produced clear written summaries and case-style documentation to aid communication and understanding of complex situations.
• Managed highly confidential personal and medical information with discretion, sensitivity and accuracy.
• Tracked actions, monitored progress and followed up on outstanding tasks to ensure issues were addressed appropriately.
• Coordinated multiple appointments, deadlines and competing priorities while maintaining an organised and structured approach.
• Liaised with professionals from multiple agencies to gather information, resolve queries and facilitate effective communication.
• Identified concerns, monitored changes in circumstances and escalated issues appropriately to relevant professionals and services.
• Provided calm, practical support during periods of crisis, uncertainty and significant change, using clear and professional communication.
• Demonstrated resilience, initiative and the ability to remain focused under pressure while managing ongoing responsibilities independently.

Café Assistant at Cookes of Gloucester (2017-10 – 2018-02)

• Delivered excellent customer service.
• Maintained hygiene and safety standards.
• Supported day-to-day operations efficiently and reliably.
• Worked effectively as part of a team.

Bar Staff at Baker Street Pub (Kingsale Taverns), Gloucester (2006 – 2012)

• Delivered high-volume customer service in a busy environment.
• Managed cash handling and reconciliations accurately.
• Conducted stock checks and maintained records.
• Supported opening and closing procedures.
• Built positive relationships with customers and colleagues.

BSc (Hons) in Health Science – The Open University (2024)

BSc in Forensic Psychology – The Open University (2018 – 2023)

Foundation Degree in History and Criminology – University of Gloucestershire (2010 – 2014)

Diploma in Combined Studies – Gloucestershire College (2009 – 2010)