Anna Caldon-Hicks

Dedicated Healthcare Assistant qualified and competent in phlebotomy, trained in Aseptic Non-Touch Technique and B12 injections, alongside skills in ECGs and wound care. Excellent knowledge in performing and interpreting clinical assessments and physiological measurements. Eager to leverage comprehensive patient care abilities and a strong understanding of medical procedures to support patient-led care.

Committed to providing accurate health measurements and contributing to a successful research outcome.

Healthcare Assistant - Waterfront Medical Centre - Barry

(2025-04)

Support the clinical team and provide exceptional patient care within a general practice setting.

• Champion person-centred care by maintaining a proactive and supportive attitude towards all staff and patients.
• Undertake clinical and non-clinical assessments of patients, ensuring accurate documentation of all appointments.
• Perform phlebotomy procedures.
• Interpret physiological measurements.
• Conduct health reviews.
• Execute diabetic foot checks.
• Administer B12 injections.
• Process external referrals.
• Perform ECGs.
• Adhere to Aseptic Non-Touch Technique (ANTT) principles.
• Manage wound care.
• Ensure adherence to safeguarding policies.
• Provide basic life support, including anaphylaxis management.
• Apply UK GDPR and common law rules in practice.
• Utilise Vision and EMIS systems to record up-to-date and accurate patient information.

Full Time Carer - At home - Rhoose

(2012-08)

Manage household responsibilities and provide full-time care for my daughter while balancing family life as a stay-at-home mother.

• Continuously develop new skills and adapt to the daily demands of childcare and caregiving.
• Execute the rewarding role of mother and carer with constant vigilance and dedication.
• Demonstrate strong timekeeping, communication, confidence, organisational skills, and patience in a dual role.
• Successfully navigated the complexities of caring for a child diagnosed with epilepsy and multiple disabilities from 11 months old.
• Recognise and cater to the unique needs of each child.
• Become proficient in administering daily physiotherapy sessions, managing weekly appointments, and practising daily speech therapy.
• Attend Makaton classes to enhance my daughter's understanding and development through communication support.
• Acquired extensive knowledge and expertise through the experience of raising children, including a child with disabilities.

Pharmacy Technician - Co-op Group - Cardiff

(2008-09 - 2012-08)

Transitioned from customer service to a dispensary assistant role within a community pharmacy, developing a strong understanding of pharmaceutical processes.

• Attained qualification as a Pharmacy Technician after the birth of my second child.
• Process drug prescription orders from physicians, verifying patient and drug information for accuracy within the database.
• Dispense and package patient prescriptions, ensuring correct labelling and instructions are affixed to containers.
• Provide expert information and assistance to customers, escalating queries to the pharmacist as required.
• Ceased employment to provide full-time care for my daughter following her severe illness and diagnosis with multiple disabilities in November 2011.

Assistant Manager - Nando's - Cardiff

(2003-01 - 2008-09)

Maintain high service standards and operational efficiency as an Assistant Manager.

• Demonstrate effective communication, organisational skills, resource management, and leadership capabilities.
• Gained comprehensive experience in inventory management, customer service, analytical thinking, problem resolution, staff recruitment and training, COSHH compliance, and staff rota management.
• Resigned to pursue a career change, seeking roles with more compatible working hours following the birth of my son.

Food and Beverage Supervisor - Copthorne Hotel - Cardiff

(2000-01 - 2003-12)

Oversee food and beverage service operations within the hotel restaurant, ensuring high standards of customer satisfaction.

• Take orders and serve food and beverages to patrons.
• Conduct regular check-ins with diners to ensure satisfaction and address any concerns promptly.
• Provide detailed information about menu items and offer recommendations as needed.
• Prepare appetisers, salads, and cold dishes.
• Collaborate effectively with kitchen staff and fellow team members.
• Greet, seat, and thank customers, ensuring a welcoming dining experience.

BTEC Diploma - Pharmacy Services - Cardiff and Vale College (2009-09 - 2011-08)

NVQ3 - Pharmacy Technician - Cardiff and Vale College (2009-09 - 2011-06)

NVQ3 - Health & Social Care - Barry College (2000-09 - 2002-07)

GCSE or equivalent - English - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Mathematics - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Biology - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Chemistry - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Physics - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Business Studies - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Welsh - Cowbridge Comprehensive (1995-09 - 2000-07)

GCSE or equivalent - Physical Education - Cowbridge Comprehensive (1995-09 - 2000-07)