Creative and operations-focused professional
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I'm a creative and operations-focused professional with experience across print production, studio operations, customer service and business management. Alongside an MA in Printmaking, I founded and run my own independent print and publishing practice, managing projects from initial enquiry through to production and delivery. My wider background in operations management has given me a strong commercial mindset and a practical approach to problem-solving, with experience managing budgets, suppliers, stock, workflows and client relationships.
I'm now looking to bring these two sides of my experience together within a creative organisation where I can take ownership, build relationships and contribute to its growth. I have a wealth of customer service experience, and bring a calm and friendly presence to any team.
Operations Manager - Woodlands.co.uk - London
(2026-01)
I oversee the running of internal services, ensuring operations are efficient, organised and responsive. I coordinate contractors and suppliers, manage facilities and maintenance requests, oversee budgets, invoices, stock control and operational records, and act as the central point of communication across teams, clients and customers. I lead meetings to review priorities, share progress and plan upcoming work, balancing multiple priorities while maintaining a practical, solutions-focused approach.
Founder - Tied Over Press
(2024-09)
I founded and run an independent print and publishing practice, working with artists, photographers and creative clients from initial enquiry through to production and delivery. I manage quoting, budgeting, scheduling, materials and client communication alongside hands-on print production and design.
Press has given me an understanding of both the creative and commercial sides of a small print business; building client relationships, managing expectations, solving production challenges and delivering work to a high standard, with a calm and friendly approach to problem-solving.
Operations Manager - Evri - Plymouth
(2024-04 - 2025-11)
I managed complex day-to-day operations while acting as a consistent, approachable point of contact between internal teams, external contractors, and customers. I resolved issues calmly and thoughtfully, ensuring services continued to run smoothly while maintaining clear, human communication under pressure. A core part of my role involved spotting recurring problems and friction points and helping improve how we worked, particularly around communication, handovers, and escalation processes.
I supported, trained, and mentored team members, fostering a positive, confident working culture where people felt empowered to take ownership and deliver reliable service.
Receptionist - Wren Living - Plymouth
(2023-01 - 2024-04)
Alongside studying for my MA, I worked as a receptionist in a showroom environment, acting as the first point of contact for clients and visitors. I managed enquiries in person and by phone, coordinated appointments, and supported communication between sales and administrative teams to ensure smooth daily operations. I took pride in supporting customers through their decision-making process by providing clear, friendly guidance.
I also assisted with sales administration and documentation, contributing to an organised and client-focused environment aligned with brand and service standards.
Head Receptionist - Berry Head Hotel - Brixham
(2019-10 - 2023-01)
I managed all front desk operations and oversaw a small reception team. I handled phone and email correspondence, guest check-ins, bookings, payments, and record-keeping with accuracy and confidentiality, while coordinating closely with other departments to ensure smooth guest experiences. I was the primary point of contact for guests, resolving enquiries and complaints professionally and with care.
Financial consultant - Nationwide - Sheffield
(2018-11 - 2019-10)
In this role, I built trusted relationships with clients by providing clear, tailored advice and proactive account management. I supported customers in understanding complex financial products by explaining options in an accessible and transparent way, ensuring they felt informed and confident in their decisions. I maintained strong product knowledge and system accuracy, contributing to high service quality and compliance.
I also supported and guided colleagues to maintain consistent performance and customer care standards.
MA - Printmaking - Arts University Plymouth (2022 - 2024)
BA Hons - Visual communication, Photography - Birmingham City University (2018)
A levels - Fine Art, Photography, Critical and Contextual studies - Plymouth College of Art (2013 - 2015)
