Anna Lupina

Experienced Payroll Administrator with over five years of payroll experience across payroll bureaus, accountancy practices, and recruitment sectors. Skilled in end-to-end payroll processing, HMRC compliance, pensions administration, CIS submissions, and statutory payments. Recognised for accuracy, attention to detail, and the ability to manage high-volume payrolls while delivering excellent client service.

Payroll Administrator - Seftons - Manchester

(2025-05)

• Manage end-to-end payroll processing for approximately 130 clients across weekly, fortnightly and monthly payroll frequencies.
• Calculate and process statutory payments including SSP, SMP, SPP, holiday pay, bonuses and payroll-related deductions.
• Prepare and submit CIS returns for contractors and subcontractors.
• Resolve payroll, PAYE and CIS-related queries efficiently and professionally.
• Raise and manage PAYE claims, CIS claims and HMRC disputes.
• Administer workplace pension schemes and ensure compliance with The Pensions Regulator requirements.
• Maintain payroll records and process payrolls using BrightPay software.
• Ensure compliance with current payroll legislation, HMRC regulations and reporting deadlines.

Payroll Clerk - Rowlinson Rainbow & Co - Radcliffe

(2025-02 - 2025-05)

• Processed payrolls using IRIS Earnie, ensuring timely and accurate payments.
• Handled HMRC submissions and pension contributions while maintaining compliance.
• Resolved payroll discrepancies and employee pay queries.
• Generated payroll reports and distributed payslips.
• Created invoices using QuickBooks.

Payroll Administrator – Payroll Bureau - Champion Accountants - Walkden

(2023-06 - 2025-02)

• Processed weekly, fortnightly and monthly payrolls using BrightPay.
• Managed auto-enrolment duties and pension contribution uploads.
• Liaised directly with clients to ensure payroll accuracy and compliance.
• Processed new starters, leavers and employee data changes.
• Produced payslips, payment summaries, P32s, P45s and P60s.
• Ensured payroll deadlines were consistently met across multiple clients.

Payroll Coordinator - Ideal Recruit - Salford Quays / Whitefield, Manchester

(2020-02 - 2023-05)

• Processed payroll data for approximately 800–1,600 workers per week.
• Managed SSP, SMP, DEA and HMRC tax code changes.
• Verified and processed timesheets.
• Resolved payroll and pay-related queries.
• Liaised with branches, clients and temporary workers.
• Calculated holiday accruals and managed deductions and payroll adjustments.
• Utilised Recruso, TempID, Neuven, ETips, Sage Payroll and Sage 50 Accounts.

Payroll Clerk - People Solutions Group - Manchester

(2019-09 - 2020-02)

• Collected and verified employee timesheets.
• Uploaded worker hours and payroll data.
• Calculated holiday pay, deductions and payroll adjustments.
• Resolved payroll queries accurately and efficiently.

Customer Service Executive - Aramex UK - Wythenshawe

(2016-10 - 2019-07)

• Managed shipment claims and customer service investigations.
• Resolved customer enquiries via telephone and email.
• Coordinated with international offices regarding deliveries and collections.
• Provided shipment tracking updates and service support.
• Investigated missing or damaged parcels and delivery disputes.

Customer Service Advisor - DPD - Manchester

(2012-08 - 2015-03)

• Handled customer enquiries via telephone and email.
• Managed delivery investigations and customer complaints.
• Liaised with drivers and management teams to resolve service issues.
• Provided parcel tracking and delivery information.
• Assisted customers at the collection desk.
• Arranged parcel collections and deliveries.
• Handled customer enquiries, investigations and claims.
• Maintained accurate customer records and communications.

Customer Service Advisor - FedEx UK - Manchester

(2011-09 - 2012-07)

• Assisted customers at the collection desk.
• Arranged parcel collections and deliveries.
• Handled customer enquiries, investigations and claims.
• Maintained accurate customer records and communications.

Payroll Diploma - New Skills Academy

Bury College