Anna Osadcenco

A highly professional and dedicated organisational and communicational specialist, experience in building customer loyalty programs, subject awareness, and customer satisfaction. Preparing detailed activity reports and steps of managing and solving the key issue of the problem. Collaborating and involving every single opinion and ideas into the organisational part of the content, also making sure of supervising, and coordinating that all the activities are aimed towards meeting those goals.

Reception/Administrator Assistant - MK College, Sport Central Department - Milton Keynes, United Kingdom

• Providing a warm, friendly welcome to all the clients/guests, greeting them by name and serve them with tea/coffee.
• Handling telephone-email enquiries promptly, professionally, on time.
• Maintaining accurate and up-to-date records via online system and hand-over tasks that need completion or in the resolving process.
• Prepare and manage correspondence related to the matter, including letters, reports and other documents.
• Opening and closing the till/facility, depending on the shift-pattern.
• Attending compulsory team meetings and company trainings.

Front desk Reception/Secretary - Hartsfield Manor Venue - Betchworth, Surrey, United Kingdom

(2015-03 - 2020-09)

• Providing a warm, friendly welcome to all the clients/guests, greeting them by name and serve them with tea/coffee.
• Managing a busy diary and coordinating priorities.
• Organising travel preferences and making bookings to the destination points.
• Handling phone/email communications and administrative tasks (photocopying, scanning, mailing, etc).
• Ensuring all work is authorised by the client/customer, confirmed and evidenced by a signature and attach all the supporting evidence to the job portofolio, before any decision made.
• All submission reflects the time frame and delt before the deadline.
• Taking payments by cash, card, bank transfers, checks, securing deposits, making deduction and refunds, pre-authorisation of the card.
• Emailing invoices, by specifying clearly each spending, therefore the client is able to claim their expenses.

Licentiate (Equivalent to Bachelor) - Food Fabrication and Manufacture Technologies - Technical University of Moldova (2010 - 2014)