Anna Ostrowska

I am a team player, with a commitment to customer service, who possesses a long track record of working in various administrative, hospitality roles, coupled with good PC skills and the ability to communicate confidently at all levels. I have a highly organised approach, plenty of initiative and a genuine desire to contribute to the ongoing success. I have a reputation for delivering a high quality, personal service to both junior and senior work colleagues. Well organised and self motivated.

Unemployed due to maternity - Self

(2024-05)

Food & Beverage Assistant Manager - Residence Inn by Marriott London Kensington - London

(2020-09 - 2024-05)

• Employee management
• Client relations and general customer service enquiries
• Scheduled and adjusted staff shift work and holidays to meet customer demand
• Food & safety audits and continuous quality improvement
• Responsible for payroll of the department
• Responsible for stock control on monthly basis
• Responsible for monthly development review for the team
• Monitored inventory levels and ordered supplies as needed on daily basis for food and drinks
• Hired new staff
• Developing staff training programs
• Controlled food & beverage costs
• Collaborated with other managers to ensure smooth transactions between shifts

Food & Beverage Supervisor - Residence Inn by Marriott London Kensington - London

(2018-12 - 2020-09)

• Managed overall food & beverage operation on daily basis
• Ensured customer satisfaction
• Managed staff schedules and ensured smooth workflow
• Dealing with complaints
• Train and develop new employees
• Responsible for Food & Safety Inspections

Team Administrator - BWT Swindon - Swindon

(2018-05 - 2018-07)

• Dealing with telephone & e-mail enquiries
• Photo copying, filing, scanning and carrying out any other administration duties as and when required
• Taking orders for waters from the clients
• Receiving the post, sorting it out and then passing it on to the correct recipients

ISA Team Administrator - Nationwide Building Society - Swindon

(2018-01 - 2018-05)

Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office.

• Effectively maintaining and monitoring the business data and asset management systems
• Dealing with telephone & e-mail enquiries
• Photo copying, filing, scanning and carrying out any other administration duties as and when required
• Investigating and resolving invoice queries
• Dealing with queries both internally and externally
• Receiving the post, sorting it out and then passing it on to the correct recipients

Accommodation Manager/Duty Manager - Jurys Inn Swindon - Swindon

(2017-05 - 2017-12)

Having ultimate responsibility for the overall operation of the hotel. Also in charge of delivering results exceed guest satisfaction.

• Establishing priorities consistent with the hotel objectives
• Resolving customers complaints in a timely and professional matter
• Accommodation preparation and stock control
• Responsible for monitoring team's performance in order to ensure customer expectation
• Developing staff training programs
• Promoting hotel service and facilities to guests at every opportunity
• Doing weekly staff Rota's

Assistant Meeting and events Manager/Duty Manager - Jurys Inn Swindon - Swindon

(2016-11 - 2017-05)

• Having full responsibility for running the place on duties
• Charging weekly and daily operational meetings
• Promoting conference rooms to guests on duty
• Preparing and serving weddings
• Offering support and guidance to team members
• Supporting reception team on duties - checking in/checking out guests
• Making sure the guests are happy during the stay and dealing with complaints

Hotel Front Desk Receptionist - Jurys Inn Swindon - Swindon

(2015-12 - 2016-11)

• Register and assign rooms to hotel guests
• Establish customer payment methods and process payment
• Make and confirm reservations
• Make reservations over the phone
• Maintain a warm and friendly manner with each interaction, whilst ensuring efficiency during busy check in and check out periods
• Coordination of rooms for early arrivals and in guest relations absence, with VIP rooms
• Build guest profiles through conversations with guests
• Ensuring a fond farewell is given to each guest upon departure
• Assist guest services with guest luggage as necessary
• Providing information on the local area in conjunction with the concierge team

Food & Beverage Supervisor - Jurys Inn Swindon - Swindon

(2015-08 - 2015-12)

• Manages and develop a team
• Conducts departmental meetings to ensure organizational efficiency
• Trains and develops new employees
• Excellent guest service quality
• Taking drink's and food orders
• Beverage preparations and stock control

Head Waitress - La carbonara Italian Restaurant - Wescott Place Swindon

(2013-01 - 2015-08)

• Welcoming customers
• Taking drink's and food orders in very busy environment
• In charge of the bills and cash machine
• Trains and develops new employees