Unemployed due to maternity - Self
(2024-05)
Food & Beverage Assistant Manager - Residence Inn by Marriott London Kensington - London
(2020-09 - 2024-05)
- Employee management
- Client relations and general customer service enquiries
- Scheduled and adjusted staff shift work and holidays to meet customer demand
- Food & safety audits and continuous quality improvement
- Responsible for payroll of the department
- Responsible for stock control on monthly basis
- Responsible for monthly development review for the team
- Monitored inventory levels and ordered supplies as needed on daily basis for food and drinks
- Hired new staff
- Developing staff training programs
- Controlled food & beverage costs
- Collaborated with other managers to ensure smooth transactions between shifts
Food & Beverage Supervisor - Residence Inn by Marriott London Kensington - London
(2018-12 - 2020-09)
- Managed overall food & beverage operation on daily basis
- Ensured customer satisfaction
- Managed staff schedules and ensured smooth workflow
- Dealing with complaints
- Train and develop new employees
- Responsible for Food & Safety Inspections
Team Administrator - BWT Swindon - Swindon
(2018-05 - 2018-07)
- Dealing with telephone & e-mail enquiries
- Photo copying, filing, scanning and carrying out any other administration duties as and when required
- Taking orders for waters from the clients
- Receiving the post, sorting it out and then passing it on to the correct recipients
ISA Team Administrator - Nationwide Building Society - Swindon
(2018-01 - 2018-05)
Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office.
- Effectively maintaining and monitoring the business data and asset management systems
- Dealing with telephone & e-mail enquiries
- Photo copying, filing, scanning and carrying out any other administration duties as and when required
- Investigating and resolving invoice queries
- Dealing with queries both internally and externally
- Receiving the post, sorting it out and then passing it on to the correct recipients
Accommodation Manager/Duty Manager - Jurys Inn Swindon - Swindon
(2017-05 - 2017-12)
Having ultimate responsibility for the overall operation of the hotel. Also in charge of delivering results exceed guest satisfaction.
- Establishing priorities consistent with the hotel objectives
- Resolving customers complaints in a timely and professional matter
- Accommodation preparation and stock control
- Responsible for monitoring team's performance in order to ensure customer expectation
- Developing staff training programs
- Promoting hotel service and facilities to guests at every opportunity
- Doing weekly staff Rota's
Assistant Meeting and events Manager/Duty Manager - Jurys Inn Swindon - Swindon
(2016-11 - 2017-05)
- Having full responsibility for running the place on duties
- Charging weekly and daily operational meetings
- Promoting conference rooms to guests on duty
- Preparing and serving weddings
- Offering support and guidance to team members
- Supporting reception team on duties - checking in/checking out guests
- Making sure the guests are happy during the stay and dealing with complaints
Hotel Front Desk Receptionist - Jurys Inn Swindon - Swindon
(2015-12 - 2016-11)
- Register and assign rooms to hotel guests
- Establish customer payment methods and process payment
- Make and confirm reservations
- Make reservations over the phone
- Maintain a warm and friendly manner with each interaction, whilst ensuring efficiency during busy check in and check out periods
- Coordination of rooms for early arrivals and in guest relations absence, with VIP rooms
- Build guest profiles through conversations with guests
- Ensuring a fond farewell is given to each guest upon departure
- Assist guest services with guest luggage as necessary
- Providing information on the local area in conjunction with the concierge team
Food & Beverage Supervisor - Jurys Inn Swindon - Swindon
(2015-08 - 2015-12)
- Manages and develop a team
- Conducts departmental meetings to ensure organizational efficiency
- Trains and develops new employees
- Excellent guest service quality
- Taking drink's and food orders
- Beverage preparations and stock control
Head Waitress - La carbonara Italian Restaurant - Wescott Place Swindon
(2013-01 - 2015-08)
- Welcoming customers
- Taking drink's and food orders in very busy environment
- In charge of the bills and cash machine
- Trains and develops new employees
