Anna Robertson

Confident, friendly and reliable hospitality professional with 5 years of hands-on experience in fast-paced bar, restaurant and customer service environments. I have worked in some of Newcastle's busiest City Centre venues, including cocktail bars, a comedy entertainment club and in the corporate boxes at Newcastle United. Alongside my Fine Art studies at University, I have developed a strong reputation for taking initiative, adapting to surroundings and using my creativity for efficient problem-solving under pressure.

I take pride and value in delivering the very best customer service I can, building rapport with guests and contributing positively to working environments. I am currently seeking a part time position to compliment my evening shifts at The Stand Comedy Club, following the conclusion of my second-year university exams. Available during weekdays until 4pm and all day on Sundays.

Enthusiastic, quick to learn, adaptable and committed to supplying quality and enjoyable service in busy hospitality settings.

Staff member at The Stand Comedy Club (2025-10 – Present)

• Taking and serving food orders with professionalism
• Communicating with both kitchen and bar teams
• Checking and managing box office tickets efficiently
• Independently managing the upstairs bar
• Ensuring all customers are greeted with confident and natural customer service
• Accommodating and networking with comedians and patrons of the company

Cocktail bartender at Alvinos (2025-05 – 2025-10)

Received professional cocktail mixology training while navigating a busy and fast paced City Centre late night bar.

Bartender at Vaulkhard Group Ltd (Barluga Gosforth, Wylam Brewery, The Town Wall & The Bridge Tavern) (2024-03 – 2025-06)

Experience as a bartender, cocktail making and table service in fast paced gastropub/restaurant setting. Worked across the various venues as required to ensure quality service levels, adapting to different surroundings and quickly integrating with the teams.

• Managing the events bar solo
• Deep cleaning and closing the main bar independently
• Serving tables for Sunday dinners
• Helping to train new staff
• Changing kegs
• Making coffee
• Refilling stock
• Maintaining high service standards for customers as main priority

Bar staff (part time) at Hustler Snooker and Pool Club (2023-07 – 2023-11)

Worked in a fast-paced pool and snooker club.

• Working largely on the bar in a busy sports pub atmosphere
• Taking orders for food and drinks
• Serving customers and handling cash
• Cleaning the bar area
• Mopping floors
• General cleaning of the premises

Hospitality staff in NUFC Corporate Boxes at Sodexo, St James Park (2021-09 – 2023-08)

2 football seasons' experience employed in the Corporate Boxes, waitressing and managing customer accounts. On match days this involved serving food and drink in a busy and demanding environment. Enjoyed the busy atmosphere and dealing with lively customers. In December 2021, awarded a silver service pin as recognition for hard work.

• Responding to client's requests for food and drink
• Carrying drinks to tables
• Helping on the bar when busy
• Keeping stock updated
• Finalising the end of day stocktake to invoice clients

Soft play assistant at Captain Ted's (2021-04 – 2021-09)

6 months experience working as a Softplay Assistant at Captain Ted's in Gosforth (Part Time).

• Barista duties
• Meeting food hygiene and cleanliness standards
• Organising and running children's birthday parties
• Face painting
• Cleaning thoroughly
• Caring for children
• Helping to run holiday and afterschool clubs

BA in Fine Art – Newcastle University (2024)

Foundation Diploma in Art & Design (UAL) – Newcastle College (2023 – 2024)

A-Levels in History, Fine Art, Textiles – Gosforth Academy Sixth Form (2021 – 2023)

GCSEs in Full GCSE qualifications – Gosforth Academy Sixth Form (2018 – 2021)