Hotel Manager - Denham Grove Hotel - Buckingham
(2024-06)
- Spearheaded a customer-focused team to deliver exceptional guest experiences within a dynamic hotel environment.
- Cultivated positive relationships with guests, ensuring every interaction was welcoming, professional, and personalised.
- Resolved customer enquiries and complaints with efficiency, maintaining the highest service standards.
- Coached and supported colleagues to consistently deliver outstanding customer service.
- Orchestrated events, ensuring clients received a seamless and memorable experience from arrival through to departure.
- Upheld luxury presentation standards across all customer-facing areas.
Receptionist - Atrium Hotel Heathrow - London
(2019-09 - 2024-06)
- Delivered exceptional front-of-house customer service for guests from a diverse range of backgrounds.
- Welcomed guests professionally, managing enquiries, reservations, and check-ins with efficiency and warmth.
- Established strong rapport with guests through excellent communication and meticulous attention to detail.
Fragrance Sales Consultant - The Fragrance Kitchen - Dubai
(2017-04 - 2018-12)
- Provided personalised fragrance consultations, guiding customers in selecting scents aligned with their personality, lifestyle, and preferences.
- Showcased expert knowledge of fragrance collections, ingredients, and scent families through engaging product storytelling.
- Rendered exceptional customer service within a luxury retail setting, curating memorable shopping experiences.
- Nurtured strong relationships with local and international clientele, fostering repeat business.
- Attained individual sales targets through confident product recommendations and strategic upselling of complementary fragrances.
- Maintained immaculate visual merchandising standards, ensuring the fragrance counter embodied luxury brand expectations.
- Processed transactions accurately while supporting stock replenishment and inventory management.
Property Management - Family Business - London
(2014-06 - 2017-02)
- Managed customer relationships effectively with landlords, tenants, and contractors.
- Cultivated long-term client relationships through exceptional communication and dedicated customer care.
Sales Negotiator - Haart Estate Agents - Chiswick, London
(2011-11 - 2014-02)
- Guided clients through the property buying and renting processes.
- Worked diligently towards sales targets while upholding exceptional customer satisfaction.
