Anna Vengerova

Senior Household & Property Manager / Private Personal Assistant with over 10 years of experience supporting UHNW and high-profile families while maintaining absolute discretion. Extensive background managing fully staffed, large-scale luxury private residences, overseeing daily operations, control budgets, and complex logistics to deliver discreet & high-level PA support. Known for reliability, maintaining exceptional standards and a solution focused attitude with experience liaising with contractors, managing staff teams, and handling sensitive personal and confidential matters.

Repairs & Complaints Officer at The Hyde Group (2019-10 – 2026-02)

• Manage high volumes of complex resident enquires and formal complaints within a high-pressure service environment.
• Consistently recognised as the number one top performer companywide for customer satisfaction statistics and resolution success rates.
• Assess a broad range of maintenance and repair issues, coordinating works between internal operatives, contractors, and residents.
• Maintain precise case records, correspondence, and compliance documentation.

Property Manager / Private PA at GREL Ltd (Private Family Office) (2018-08 – 2019-08)

• Managed the full operation of a luxury private residence, including household purchasing, invoicing, bill payments, insurance matters, and expenses.
• Coordinated medical appointments, personal schedules, and private documentation including visas and passports.
• Organised emergency & planned maintenance, sourcing, and supervising specialist contractors.
• Provided full PA support including travel planning, holidays, itineraries, and diary management.

Household & Property Manager / Private PA at Private UHNWI Household (2012-09 – 2018-08)

• Fully managed multiple international luxury residences for a presidential-level UHNW family.
• Led and supervised a large household staff team including chauffeurs, housekeepers, gardeners, chefs, childminders, and security personnel.
• Acted as the primary POC between principles and household staff.
• Designed staff rotas and operational procedures, and household systems.
• Maintained exceptional housekeeping standards, worked hands-on when required.
• Coordinated maintenance projects, emergency repairs, complex travel logistics, and large-scale professional and family VIP events.
• Managed confidential records, filing systems, and sensitive personal documentation with absolute discretion.

Personal Assistant / Office Manager at APEL Ltd / RPVA Ltd (2009-09 – 2012-01)

• Led daily office operations while delivering senior-level PA support to executives.
• Acted as primary POC for correspondence, invoicing, payments, and supplier management.
• Managed facilities operations, coordinating maintenance, repairs, contractors, and service provides.
• Maintained highly confidential records, documentation, and filing systems with discretion and accuracy.

Business English – University of Cambridge

BA in Slavic Philology (Russian Language & Literature) – Vilnius Lithuania University

Export - Import Management