Annabelle Wells

I pride myself on being organised, practical, hardworking and efficient. My variety of customer facing roles have given me a multitude of skills which have enabled me to build strong, long-term client relationships, coordinate service delivery against KPIs and SLAs, and resolve issues in fast-paced customer-facing environments. Strong background in administration, scheduling, and stakeholder management, with excellent communication skills across face-to-face, telephone, and digital channels.

Service Delivery Key Account Manager - Swift Clean - Rochford

(2023-07 - 2026-05)

• Manage a portfolio of 15 key client accounts worth approximately £4 million annually, building and maintaining strong professional relationships to ensure consistent, high standards of service delivery
• Coordinate scheduling and operational logistics, ensuring all projects are completed efficiently and within agreed timeframes
• Maintain accurate administrative and financial records including quotations, job updates, and invoicing

Receptionist - The Athenaeum Club

(2022-02 - 2023-06)

• Provided a professional front-of-house reception service for members and guests
• Managed telephone and email enquiries, directing requests and resolving issues promptly and effectively
• Coordinated bookings, appointments, and day-to-day administrative operations
• Built strong professional relationships with members through consistent, high-quality personal service
• Managed social media content across Instagram and Facebook, including content creation and scheduling

Retail Assistant - Primark

(2019-06 - 2022-02)

• Delivered consistent customer service across a high-volume retail environment, handling product enquiries, complaints, and returns
• Worked to daily sales targets and store KPIs as part of a large retail team

Btecs - Cabin Crew & Aviation - South Essex College (2022)

Btecs - Public Services - South Essex College (2022)

English Language - Shoeburyness High School

English Literature - Shoeburyness High School

Business Studies - Shoeburyness High School

Performing Arts - Shoeburyness High School