Anne-Marie Leversedge

I am a energetic friendly individual with knack for building strong relationships and fostering customer loyalty. Skilled in communication and problem-solving, with talent for understanding customer needs. I am a quick learner who adapts easily to new challenges and environments, bringing enthusiasm and positive attitude to every task.

I am ready to contribute to team with focus on achieving customer satisfaction, I enjoy working within a team and strive in a competitive yet rewarding environment.

Sales Consultant - Oh Goodlord - Lincoln, Lincolnshire

(2025-02)

• Communicated clearly with teams about current work, issues and needs.
• Interacted professional with customers interviewees and staff
• Assessed customer needs and suggested relevant products or services to meet needs.
• Assisted team members with tasks and consistently meet targets that were set by managers/the company.
• Upsold products effectively and dealt with various types of customers.
• Exceeded target set every month so far.
• Handeling customer queries effectively

Customer Care Specialist - Anglian Water - Lincoln

(2023-08 - 2024-03)

• Managed inbound customer service enquiries via telephone and email, providing detailed product information and assistance.
• Handled customer journey, dealt with bills, overdue balances, booking in jobs for technicians.
• Helped vunrable customers, set payments plans, also guided new starters.
• Provided acceptional customer service.

Sales Executive - HomeLet - Lincoln

(2024-06 - 2025-01)

• Participated in continuous product development training to maximise sales potential.

Sales Assistant - Vodafone - Lincoln

(2021-01 - 2023-06)

• Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional products.
• Upsell insurance policy's, noted accounts.
• Amended customer details.
• Renewed policy's, read through terms and conditions.
• Provided great customer experience.
• Work within a team to ensure best potential to sell products.
• Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.
• Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
• Collaborated with team members to achieve sales targets and contribute to store success.
• Organised stock room, ensuring easy access to products and efficient inventory management.
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.

Level 2 - Travel and Tourism - Lincolnshire college, Lincoln