Anne Wood

Compassionate and dedicated Screening Officer with 8 years' experience delivering high-quality patient assessments, customer service, and complaint resolution within NHS environments. Skilled in team collaboration, employee mentoring, and maintaining service quality targets. Known for calm, clear communication, strong problem-solving, and the ability to support patients with empathy and professionalism.

Consistently meets deadlines and performance standards through a diligent work ethic and commitment to excellence.

Screening Officer - NHS Lothian - Guildford, Surrey

(2017-05)

• Conduct thorough health screenings and assessments to support early detection of patients requiring further testing for bowel cancer.
• Collaborate with colleagues to achieve service time and quality targets.
• Maintain clean, safe working environments to minimise risks and ensure compliance with health and safety standards.
• Manage complaints with calm, clear communication and effective problem-solving.
• Engage with patients to understand their needs and deliver compassionate, professional service.
• Build and maintain positive working relationships across teams.
• Resolve patient queries by providing clear, step-by-step solutions.
• Address concerns with empathy, ensuring patients feel heard and supported.
• Participate in team-building activities to strengthen collaboration and workplace culture.
• Demonstrate consistent dedication to improving operations and achieving results.
• Train and mentor new employees to maximise team performance.
• Enhance patient satisfaction through exceptional service and active listening.