Anneka Lockwood

A bright, fun loving enthusiastic person with the drive and motivation to do her best in everyday life. She is organised, loyal, an excellent communicator; including use of the phonetic alphabet. Works well in busy fast paced environments. Is highly adaptable in learning new skills as well as using and improving existing skills.

Customer Advisor - Concentrix - Bredbury, Manchester (Working from Home)

(2024-02 - 2024-11)

Renewal and retention.

• Answering calls, summarizing through level of breakdown cover, adjusting pricing
• Campaign: RAC

Customer Advisor - Concentrix - Bredbury, Manchester

(2022-10 - 2024-02)

Answering calls from customers with a range of issues with their services.

• Campaign: BT / EE Home Tech, Inbound
• Complaints raising and resolution
• Following an Albert flow guide and running diagnostics though Consumer and Homeview+
• These help to raise faults for repair to the supplier in relation to Broadband, Landline and BTTV
• Booking Engineer Appointments went appropriate to the fault. Once self serve options and Home Checks have been exhausted
• Liaising with Engineers to help arrange replacement equipment for Customers

Retail Operative - Primark - Metrocentre, Gateshead

(2011-10 - 2022-10)

Serving customers in the Fitting Room and at the Till.

• Serving customers in the Fitting Room checking number of Items to appropriate tag and at the Till processing their payment
• Answering inbound calls from customers
• General store tidying
• Returning unwanted items back to their places for sale
• Participating Stocktake
• Routine Teamwork

NVQ level 2 in Retail - Retail - First for Skills (2013-09 - 2015-06)

VRQ Level 1 - Introduction into the Contact Centre Industry - North East Contact Centre Academy (2010-05 - 2010-06)