Annie Berkeley-White

Friendly, reliable, and hardworking with experience in customer service, retail, hospitality, healthcare cleaning, and team supervision. I am punctual, conscientious, and quick to learn new skills. I enjoy working with people, take pride in maintaining high standards, and am committed to providing excellent customer service while working effectively as part of a team.

Morning Cleaner at QMC Hospital (2025-09 – Present)

• Clean clinical areas to a high standard
• Prepare clinics for the day
• Replenish hand towels, sanitiser and other essential supplies
• Follow hygiene and infection control procedures

Checkout Co-worker at IKEA (2022-12 – 2024-08)

• Delivered excellent customer service
• Operated tills and processed cash and card payments
• Supervised self-checkout area
• Completed cashing-up procedures

Career Break (2020-12 – 2022)

Took time away from employment to care for my granddaughter.

Catering Assistant at Blue Arrow (2020-02 – 2020-12)

• Served food across multiple locations
• Kitchen portering and cleaning duties
• Maintained high food hygiene standards
• Adapted quickly to different workplaces

Customer Service Advisor at Boots Head Office (2019-08 – 2020-02)

• Handled customer enquiries by telephone
• Verified GDPR security information
• Booked optician and vaccination appointments
• Delivered professional customer support

Assistant Manager at British Heart Foundation (2018-10 – 2019-07)

• Key holder responsible for opening and closing the store
• Managed stock replenishment and deliveries
• Processed refunds and resolved customer complaints
• Cash handling and cashing up
• Led and supported a team of volunteers
• Helped achieve store performance targets

Restaurant Supervisor (Part-Time) at The Cod's Scallops (2016-06 – 2018-09)

• Supervised front-of-house operations
• Assisted the restaurant manager
• Trained and monitored staff
• Managed stock control and deliveries
• Cash handling and end-of-day reconciliation
• Ensured compliance with Health & Safety and COSHH procedures
• Delivered exceptional customer service

Earlier Career

Dedicated several years to raising my family before returning to work.

GCSEs – North Herts College

GCSE in English – North Herts College

GCSE in Maths – North Herts College

GCSE in Combined Science – North Herts College