Annie Coleman

Results-driven Housing, Property & Project Management Professional with 6+ years of experience managing multi-site residential operations, tenancy services, complaints resolution, and community engagement. Proven ability to improve occupancy, tenant satisfaction, operational efficiency, and regulatory compliance. Skilled in stakeholder management, budget oversight, inspections, facilities coordination, and leading teams within fast-paced, multicultural environments.

Prince2 certified, with transferable regulatory knowledge relevant to UAE housing, property, and community-focused organisations.

Telesales Executive - Thrive State (Real Estate) - Marina Plaza, Dubai Marina

(2026-01)

• Conduct 150+ outbound calls daily
• Sell subscription-based services on a commission-based structure
• Generate leads and convert prospects into customers
• Handle objections and close sales
• Work towards daily and monthly targets

Senior Housing Manager - Keystage Housing - UK

(2019-01 - 2025-12)

• Managed residential operations and tenant relationships
• Improved engagement and reduced arrears through communication

Complaints Manager - Luton Borough Council - UK

(2018-07 - 2018-12)

• Managed complex complaints and delivered resolutions

Social Care Assessor (Discharge & Rehabilitation) - Luton Borough Council - UK

(2017-11 - 2018-06)

• Coordinated multi-agency teams to assess patient needs and implement tailored care plans.
• Ensured safe hospital discharges, rehabilitation planning, and risk assessments.

Executive PA to Three Directors - Whitbread Group PLC - UK

(2013-01 - 2016-12)

• Provided executive-level support including diary management, travel, reporting, and confidential correspondence.
• Led sales and client engagement initiatives, contributing to a 60% annual revenue increase.
• Coordinated meetings, presentations, and senior stakeholder communication.

Prince2 Foundation - Project Management - University of Bedfordshire (2016)

Diploma - Office Studies - Barnfield College (1982)