Annie Musonda Joys

Business Analyst & Transformation Specialist with extensive experience delivering IT, regulatory, and business change projects across telecoms, finance, government, and technology sectors. Proven expertise in requirements gathering, business process analysis, solution validation, and stakeholder engagement, with a track record of supporting multi-million-pound transformation initiatives. Skilled in working with both internal teams and third-party vendors to deliver solutions that align with strategy, regulatory obligations, and business value.

Adept at translating complex technical concepts for senior stakeholders and ensuring smooth transition of change into business-as-usual environments.

Business Analyst – Networks (Consultant) - Vodafone - UK

(2022-06 - 2026-05)

• Gathered and documented requirements for business scenarios for digital/Network projects
• Organised Workshop sessions with Business SMEs and Key users
• Requirement control throughout project lifecycle ensuring traceability through to delivery
• Documented specifications of functional and Non-functional requirements
• Designed workflows (Process design) and regular progress to stakeholders
• Helped with system demos and acceptance process

Business Analyst / Programme Board Committee Member - Zambia Space Satellite Programme – National Remote Sensing Centre - Remote

(2022-06 - 2022-02)

• Conducted requirements gathering and business process analysis for Zambia's inaugural satellite programme
• Coordinated inter-ministerial stakeholder engagement and documented programme requirements for international vendors
• Supported budget analysis, risk reviews, and production of inception and feasibility reports

Business Analyst / Programme Delivery Manager – Core Network (Consultant) - Virgin Media - UK

(2017-12 - 2020-02)

• Analysed business requirements and liaised with vendors (Nokia & Ciena) to ensure technical solutions aligned with strategic objectives
• Produced RAID logs, cost/benefit reports, and milestone tracking to support senior stakeholder decision-making
• Coordinated with Service Management to transition network changes smoothly into BAU

PMO – Digital Transformation (Consultant) - Virgin Media - UK

(2014-12 - 2017-08)

• Managed finance for digital transformation programmes (£10m), including MyVM app and Omnichannel projects
• Produced variance analyses, reforecasting reports, and business cases for £10m transformation programmes
• Prepared steering board packs and facilitated stakeholder workshops to prioritise delivery

Project Support Manager / Business Analyst - Platinum Integrations - UK

(2012-01 - 2014-12)

• Facilitated funding proposals and due diligence for African organisations seeking investment
• Drafted business agreements, gathered requirements, and analysed risks for cross-border partnerships

Process Analyst (Contract) - BP - UK

(2011-10 - 2011-12)

• Conducted SAP process alignment analysis and documented requirements for country-specific compliance
• Supported post-release audits and recommended process improvements

PMO Analyst - Tesco Broadband - UK

(2010-05 - 2011-08)

• Standardised project governance and analysed programme delivery milestones
• Helped gathered business requirements and supported system rollouts across broadband services

Liaison Officer – Portfolio Delivery - Visa Europe - UK

(2009-02 - 2010-04)

• Analysed and documented requirements for system access governance during Visa Europe's separation from Visa Inc
• Ensured compliance with legal, IP, and regulatory processes

Programme Control Analyst – Marketing PMO - Hutchison 3G Mobile - UK

(2008-07 - 2008-12)

• Conducted CAPEX monitoring and governance reporting in line with OFCOM regulations
• Chaired governance meetings to ensure compliance and delivery sign-off

Programme Analyst – Transmission & Voice Delivery - Cable & Wireless - UK

(2007-03 - 2008-06)

• Managed £10m+ programme budgets and supported delivery of high-capacity telecoms interconnects
• Analysed risks, requirements, and vendor deliverables to maintain programme alignment

Project Support Manager - Steria Group - UK

(2006-01 - 2007-12)

Supported requirements and resource coordination for criminal justice IT system rollout

Junior Project Manager / Programme Support Analyst - Carphone Warehouse - UK

(2003-01 - 2006-12)

Delivered £2m+ customer-facing projects, led requirements gathering, budgeting, and risk management

Helpdesk Analyst, Application Analyst (Mars/Transmit) - Visa Europe - UK

Early career roles in IT support, governance, and project analysis

BSc - E-Business & Information Systems

Access to Computing Degree - Computing