Annita Kulkarni

A committed and results-focused individual with successful experience in delivering a high level of customer service within challenging environments. Possesses strong communication and organisational skills. Able to work as part of a team or independently using own initiative.

Consistently maintains high-quality standards. Reliable, punctual, flexible, and willing to go the extra mile to succeed. With a positive approach to work and passion, able to work to tight deadlines. Skilled in problem-solving and excellent time management.

Looking for a role to give quality, high standards and professionalism to the workplace

Senior Pensions Analyst - Serco Group Ltd - Hybrid

(2025-01)

• Manage pension administration processes in collaboration with Payroll, Compliance and external pension providers.
• Ensure accurate pension contribution deductions, payments, monthly returns and year-end processing.
• Act as a key point of contact for employee pension queries across LGPS, NHS and Civil Service pension schemes.
• Liaise effectively with internal stakeholders and external providers to ensure compliance and service excellence.

Case Handler / Data Gatherer (Contract) - Deloitte (FSCS Secondment)

(2024-06 - 2025-01)

• Analysed and gathered complex pension and investment data for Defined Benefit schemes, SIPPs, SSAS arrangements and investment products.
• Supported Financial Services Compensation Scheme investigations through detailed case review and analysis.
• Managed client communications via telephone, email and written correspondence.

Pensions Administrator (Permanent) - Equiniti - Remote

(2023-07 - 2024-06)

• Administered Defined Benefit pension schemes for major corporate clients including Hewlett Packard and Bank of Ireland.
• Calculated retirement and transfer quotations and processed member payments.
• Resolved customer queries while maintaining service level standards.
• Performed GMP reconciliation and rectification activities.
• Trained and supported new team members while contributing to operational projects and service improvements.

Pensions' Project Administrator (Fixed-Term Contract) - Capita Experience Pension Solutions - Remote

(2022-02 - 2023-07)

• Processed complex retirement, death and ill-health benefit cases within the Teachers' Pension Scheme.
• Consistently exceeded performance targets, completing 116 cases against a target of 51 while maintaining 97% quality accuracy.
• Recommended and helped implement process improvements, including the development of new correspondence templates.
• Recognised for efficiency, accuracy and willingness to take on increasingly complex casework.

Career Break - Various

(2010-10 - 2022-01)

Dedicated period focused on family commitments while maintaining and developing transferable skills including organisation, budgeting, scheduling, problem-solving and communication.

Executive Assistant - Adults' Safeguarding Case Conference Secretary - London Borough of Lambeth - Vauxhall

Administration Assistant - University of Bedfordshire/Facilities and Estates - Bedford

Conference Secretary - Bedford Borough Council, Children's Services - Bedford

PA to Clinical Services Manager - Northwing Hospital - Bedford

PA to MD and Three Directors - St. Luke's Communications - London

Senior PA to Managing Director and Land Director - Compass Estate Agents - Bedford

PA/Team Secretary - Donaldsons - London

PA/Legal Secretary - Bedfordshire Borough Council - Bedford

PA/Secretary - Your Move Estate Agents - Bedford

Medical Secretary - Guy's Drug Research Unit, Guy's Hospital - London

Judicial Appointments' Administrator - The Lord Chancellor's Department - London

Housing Benefits Assistant - Westminster City Council - London

National Diploma - Design and Media - Barnfield College

Biddenham Upper School