Operational & Support Leadership Professional
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I am a dynamic and results-oriented professional with a proven background in customer support, training, and operational management, driven by a desire for new challenges and professional growth. From January 1, 2025, to August 31, 2025, I gained valuable experience as a Fra nchise and Business Support Manager at Cake House Bakery Ltd, UK. In this role, I was instrumental in supporting the operational success and compliance of franchise partners, ensuring adherence to brand standards, providing direct business consultation, and contributing to the overall profitability and consistency of the network.
My foundational experience includes extensive Helpdesk support knowledge as a Supervisor, where I developed strong leadership and problem-solving skills in a high-stakes environment. I spent four years at Worldspan By Travelport KSA, culminating in a promotion to Product Specialist Supervisor. I successfully developed and conducted Worldspan Basic, Intermediate, and Advanced training for thousands of travel agents across KSA, including specialized training for premium agents in Saudi Arabia and the UAE.
I have professional expertise in Reservation, Fares, Pricing, and full GDS functionality within the tourism sector. I thrive in roles involving Customer Support (Call Center Supervisor), Sales, and Training. I am known for my professionalism and superior customer service support, evidenced by the numerous thank-you emails received from travel agents throughout my tenure.
I am eager to leverage my operational support and management experience from the franchise sector, combined with my comprehensive knowledge of customer service and training, to take on new challenges in Customer Service, Call Center, Operations, or Sales within a well-reputed organization. I am also willing to work a flexible schedule.
Duties and Responsibilities as Helpdesk Analyst Travelport GDS Worldspan and Galileo
Duties and Responsibilities as GDS Helpdesk Supervisor (Worldspan)
Duties and Responsibilities as travel agent
· Meeting the customer and provide the best service as per their need.
· Arranging Presentation in different companies and compounds for Sales. · Making Flight reservation, Air Ticketing, Hotel Reservation, Cruise booking and Packages around the World.
· Attending in the presentation of the airlines for gaining knowledge about their new products.
· Expert for Emirates Holidays, Gulf Air Holidays, Thai Airways Holidays, Qantas Holidays, Cathay Pacific holidays and GTA reservation system which give maximum satisfaction to the client.
· Making contact to the supplier around the world for getting special fare of hotel rate and packages.
