Anthony McCluskey

Senior learning and organisational development professional with over 20 years' experience driving learning transformation across large, complex organisations. Proven ability to translate organisational strategy into modern, digitally enabled learning solutions – designing 5-year L&D strategies, building learning academies, and establishing evaluation frameworks that demonstrate measurable impact. Experienced in leading multi-disciplinary teams, managing national curriculum delivery, and championing blended and e-learning approaches that increase flexible participation across dispersed communities.

A trusted partner to senior leaders and Directors, skilled at influencing stakeholders, managing budgets and vendors, and fostering cultures of continuous improvement and learning.

Senior Learning Business Partner - Royal Mail Group

(2025-03)

Leading organisational development and learning strategy across Operations, Parcelforce, and head office functions. Driving capability development across a large, dispersed workforce through modern, outcomes-focused learning approaches.

• Partnered with Directors and senior HR leaders to translate organisational strategy into a coherent learning offer, diagnosing capability gaps and co-creating development roadmaps aligned to workforce transformation goals
• Designed and delivered a national leadership development programme focused on behavioural change in disciplinary management, directly reducing formal escalations through targeted capability building
• Led full-lifecycle training delivery for a major system implementation across 38 locations and 400+ learners – from learning needs analysis through to evaluation and impact reporting
• Established a governance framework to prioritise and manage competing learning demands across multiple business units, providing clarity and structure to stakeholder engagement at senior level
• Applied Kirkpatrick evaluation and data analytics (completion rates, learner feedback, business metrics) to measure programme impact, inform continuous improvement, and report strategic value to leadership
• Managed SuccessFactors LMS – overseeing content curation, learner pathways, compliance tracking, and reporting to ensure quality, accessible learning for a nationally dispersed workforce
• Built and managed external vendor partnerships, ensuring quality delivery aligned to strategy and within budget

Security Culture & Awareness Lead - FNZ Group

(2021-01 - 2023-12)

Shaped L&D strategy and delivery for a fast-growing global organisation, building learning capability across international teams and diverse audiences.

• Developed and implemented an awareness and capability strategy in partnership with senior leadership, aligning learning priorities with business growth objectives across multiple geographies
• Designed blended learning programmes and awareness materials for international audiences, working with vendors to adapt content for cultural and linguistic diversity
• Conducted learning needs assessments with department heads globally, developing targeted capability-building initiatives and measuring engagement and effectiveness
• Built relationships with external training providers to design specialist technical development for teams across multiple sites

Learning & Development Lead - John Lewis Partnership

(2017-01 - 2021-12)

Delivered learning strategy across retail operations for one of the UK's largest and most complex organisations, leading a nationwide team of facilitators and driving significant commercial and cultural change.

• Designed and facilitated management development programmes for store managers, department managers, and emerging leaders, improving leadership capability across the business
• Led learning interventions to support major organisational transformation, embedding new operating models and ways of working at pace
• Selected, led, and developed a nationwide facilitator team for the rollout of a business-critical digitally enabled strategy, delivering £20m of sales in six months and earning a Princess Royal Training Award
• Managed cross-functional stakeholder relationships, training budgets, vendor partnerships, and a team of facilitators across multiple sites

Senior Leadership Role - Army Training Unit (Scotland)

(1991-01)

Army Reserve service since 1991, demonstrating sustained commitment to developing others and leading through complexity.

Police Officer / Staff Secondment - Scottish Police College, Tulliallan

(2001-01 - 2014-12)

Served as a Police Officer, including a two-year secondment as staff at the Scottish Police College, Tulliallan.

MA Leadership - Leadership