Anthony Tanoh

A compassionate and reliable professional with experience in customer service and Airport Operations in Manchester Airport. I demonstrate strong communication, organisational and problem-solving skills developed through working in fast-paced environments. I view every customer as the most valuable asset for every business.

I possess a competitive spirit and can bring vigour and excitement to all areas of customer interaction. I am comfortable being the outside face of a company's customer team. As a fearless professional who is highly motivated by providing an outstanding customer experience, I possess the determination to achieve results no matter the obstacles.

I am someone who will be sure to have an immediate impact on your bottom line. I am looking for a suitable position with a strong potential for further career advancement. I have the ability to drive and possess a full UK driving license.

Passenger Services Agent - Prime Flight Aviation Limited - Manchester Airport

(2026-09)

• Deliver high-quality customer service to passengers travelling with international airlines.
• Assist passengers with check-in procedures, baggage enquiries and travel documentation checks.
• Issue boarding passes and provide accurate flight information and guidance.
• Support passengers during delays, cancellations and missed connections, ensuring reassurance and practical solutions.
• Coordinate boarding activities and manage queues to ensure safe and efficient aircraft departures.
• Communicate effectively with airline staff, supervisors and ground handling teams.
• Resolve customer complaints professionally while maintaining airline service standards.
• Complete administrative duties, including boarding reports and operational documentation.
• Contribute to maintaining a safe working environment by following airport security and safety procedures.
• Support team members during busy periods to ensure smooth service delivery.

Deputy Head Concierge - Dakota Airport Hotel - Manchester

(2026-06 - 2026-08)

• Proactively greet all guests on arrival and set the standard for warm, luxury service.
• Handle VIP's, Celebrities, flight crew and corporate clients with discretion.
• Manage guest request 24/7, restaurant/theatre/flight bookings, and airport transfers.
• Resolve guest complaints and turn them into positive experiences to protect guest satisfaction scores.
• Oversee luggage handling for arrivals/departures and coordinate with Reception on luggage movement.
• Support the Head Concierge in managing the concierge rota to ensure 24/7 coverage.
• Lead, train and coach a team of concierges/Doorpersons/valet rota to ensure 24/7 coverage.
• Supervise daily standards, uniform, grooming, service principles and Dakota brand values.
• Controlling forecourt, parking cars, full ParkIT knowledge and assisting team with bookings, full e-Track knowledge, Shiji knowledge and preparation of reports and valet parking charges.
• Carry out performance coaching and assist with onboarding new team members.
• Monitor flight arrivals/departures and arrange late check-ins/early departures.
• Coordinate chauffeur services and hotel car for guest/airport transfers.
• Carry out valet parking duties-driving and parking guest cars as well as the hotel cars.
• Worked closely with Reception and Airport teams for seamless guest experience.
• Build and maintain relationships with 30+ local partners, restaurants, Old Trafford, Manchester Airport Lounges, theatres, taxi/chauffer companies.
• Upsell hotel services such as room upgrades, Valet booking with EV charging as well as F&B.
• Maintain concierge desk to Dakota's luxury standard.
• Manage stock, stationery and concierge equipment.
• Ensure compliance with H&S, GPDR, AML and Hotel SOP's.
• Contribute to monthly service audits and guest feedback analysis.

Passenger Services Agent - Prime Flight Aviation Limited - Manchester Airport

(2023-12 - 2026-05)

• Deliver high-quality customer service to passengers travelling with international airlines.
• Assist passengers with check-in procedures, baggage enquiries and travel documentation checks.
• Issue boarding passes and provide accurate flight information and guidance.
• Support passengers during delays, cancellations and missed connections, ensuring reassurance and practical solutions.
• Coordinate boarding activities and manage queues to ensure safe and efficient aircraft departures.
• Communicate effectively with airline staff, supervisors and ground handling teams.
• Resolve customer complaints professionally while maintaining airline service standards.
• Complete administrative duties, including boarding reports and operational documentation.
• Contribute to maintaining a safe working environment by following airport security and safety procedures.
• Support team members during busy periods to ensure smooth service delivery.

Customer Service Agent - TUI Airways - Manchester Airport

(2023-05 - 2023-11)

• Deliver high-quality customer service to passengers travelling with international airlines.
• Assist passengers with check-in procedures, baggage enquiries and travel documentation checks.
• Issue boarding passes and provide accurate flight information and guidance.
• Support passengers during delays, cancellations and missed connections, ensuring reassurance and practical solutions.
• Coordinate boarding activities and manage queues to ensure safe and efficient aircraft departures.
• Communicate effectively with airline staff, supervisors and ground handling teams.
• Resolve customer complaints professionally while maintaining airline service standards.
• Complete administrative duties, including boarding reports and operational documentation.
• Contribute to maintaining a safe working environment by following airport security and safety procedures.

Master of Arts - Peace and Development Studies - University of Cape Coast

Bachelor of Science - Marketing - University of Professional Studies, Accra (UPSA)