Senior Business Development Manager (MEA Region) - PayPal - Luxembourg
(2024-09)
Senior Business Development Manager for a global fintech company that operates an online payment system allowing users to send and receive money and make online and in-person purchases, acting as a digital wallet and facilitating transactions between consumers and enterprises without requiring direct sharing of financial information.
- Cultivating and maintaining strategic relationships with local partners, regulators and key stakeholders across diverse MEA business environments to foster trust and facilitate collaborative initiatives.
- Conducting comprehensive market analysis to identify emerging trends and customer needs within the MEA region, strategically aligning product and service offerings to maximise market penetration and user adoption.
- Developing and implementing go-to-market strategies for new product and service launches and market expansions within the MEA region, while considering local market dynamics, competitive landscapes and customer preferences.
- Managing and optimising go-to-market budgets to ensure efficient allocation of resources while maximising ROI, executing marketing and sales strategies to drive user acquisition, engagement and retention.
- Owning the launch and commercialisation of PayPal's products and services across the MEA region, tailoring offerings to meet the unique needs of diverse markets and customer segments.
- Constructing holistic commercialisation plans — including pricing strategies, promotional campaigns and channel distribution — to maximise revenue generation.
- Identifying, evaluating and securing strategic partnerships with key players in the MEA region, including financial institutions, e-commerce platforms, retailers and technology providers, to expand PayPal's reach and market share.
- Negotiating and managing partnership agreements to ensure mutually beneficial terms and conditions, collaborating with partners to formulate joint marketing and sales initiatives while driving user acquisition and revenue growth.
Senior Business Development Manager (MEA Region) - PayPal - Luxembourg
(2024-09)
- Spearheaded and executed market entry strategies that successfully launched PayPal in new MEA markets.
- Negotiated and finalised strategic partnerships with local payment service providers, significantly expanding PayPal's ecosystem while propelling increased adoption rates.
Senior Risk Manager (EMEA) & Global Privacy - PayPal - Luxembourg
(2020-01 - 2024-11)
- Guided the implementation of an enhanced Operational Risk Management (ORM) framework across EMEA, APAC and AMER to foster a proactive risk management culture while pushing continuous improvement initiatives.
- Owned the Risk and Control Self-Assessment (RCSA) process to ensure robust control validation and the effective execution of action plans to mitigate identified risks, and championed privacy compliance initiatives globally.
- Led a team responsible for Data Subject Requests (DSARs), Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) to ensure adherence to global privacy regulations.
- Provided strategic counsel to senior management on risk trends, regulatory developments and operational controls to contribute to informed decision-making and influence risk mitigation strategies.
- Bolstered the organisation's risk culture by cultivating the team's expertise in risk management and regulatory compliance.
- Facilitated risk management framework training and awareness activities, which resulted in the development and continuous improvement of a risk-conscious culture.
Senior Operational Risk Manager — Payments & Trade Finance (Private Bank) - JP Morgan Chase - London, UK
(2016-10 - 2019-12)
Senior Operational Risk Manager for a major multinational financial services company, with specific ownership of operational risk across Payments and Trade Finance within the Private Bank — spanning wire transfers, correspondent banking, trade finance instruments (letters of credit and guarantees) and cross-border transaction flows.
- Steered a regional risk management team to embed robust controls across payment processing and trade finance operations, ensuring strategic alignment with organisational objectives and regulatory compliance including sanctions screening, AML and SWIFT messaging standards.
- Oversaw independent, comprehensive risk assessments of payments and trade finance processes to proactively identify vulnerabilities — including fraud, settlement and counterparty risk — and implement mitigation strategies that fortified the bank's operational resilience.
- Chaired the approval process for new business initiatives involving payment and trade finance products, collaborating with senior leadership to drive informed decision-making and mitigate potential exposures.
- Partnered with Operations, Compliance and Technology functions to strengthen controls around payment execution, trade finance documentation and settlement processes, reducing exposure to operational failures.
- Developed and delivered impactful operational risk training programmes focused on payments and trade finance risk across the private banking sector, enhancing employee awareness of risk management best practices.
- Orchestrated enhancements to the Operational Risk Programme for Payments and Trade Finance, ensuring seamless integration of the risk framework, standards and policies, and strengthening the bank's risk posture across cross-border transaction flows.
- Streamlined incident management and root cause analysis processes for payments and trade finance incidents, resulting in a measurable reduction in incident response times and enhanced operational efficiency.
Regulatory Cash Compensation Manager (Investment Bank) - JP Morgan Chase - London, UK
(2015-10 - 2016-09)
- Led and mobilised a cross-functional team in the EMEA region to ensure full compliance with CRD IV regulations for Material Risk Takers (MRTs) while mitigating regulatory risk and safeguarding the firm's reputation.
- Oversaw the end-to-end preparation of regulatory compensation reports to ensure meticulous accuracy and transparency in all communications with auditors and regulatory bodies while facilitating smooth regulatory reviews.
- Partnered with senior stakeholders across the legal, compliance and risk functions to design and implement competitive, compliant compensation structures while adhering to stringent regulatory requirements.
- Directed the regulatory work stream for Individual Accountability Regime (IAR) recertification projects, which heavily contributed towards mitigating risk within the cash compensation framework.
Intra-Day Liquidity Programme Manager (Investment Bank) - JP Morgan Chase - London, UK
(2013-05 - 2015-09)
- Fronted a liquidity management team to drive optimisation of intra-day cash flows while ensuring effective fulfilment of funding obligations, and developed and executed strategic initiatives to proactively mitigate liquidity risks.
- Delivered impactful findings and recommendations to senior leadership, and collaborated with Treasury and Risk Management to conduct assessments of the regulatory impact of market events on liquidity positions to ensure robust compliance.
- Revamped liquidity monitoring tools that supported a significant reduction in intraday liquidity risk, whilst improving real-time visibility into cash positions.
Repo Product Controller (Investment Bank) - Morgan Stanley - London, UK
(2010-11 - 2013-04)
Fixed Income Product Controller & Finance Business Manager - Dresdner Kleinwort - London, UK
(2007-08 - 2010-10)
Management Accountant - Jamie Oliver Ventures - London, UK
(2006-06 - 2007-07)
