Antonia Anderson

A dedicated, self-motivated, and customer-focused professional with extensive experience in front-of-house and hospitality environments. Recognised for providing exceptional service, maintaining professionalism under pressure, and communicating effectively with people at all levels. A strong team player who remains adaptable, organised, and efficient in fast-paced settings.

Passionate about delivering positive customer experiences and supporting business objectives with a proactive and solution-oriented approach.

Receptionist - Audi Harold Wood (VIE)

(2022-11 - 2026-02)

• Provide professional meet-and-greet services to customers at the front of house
• Handle administrative duties including data entry, correspondence, and call management
• Maintain the reception area to a high standard, ensuring a welcoming environment
• Deliver excellent customer service in line with brand standards

Customer Assistant - The Range, Romford

(2020-05 - 2022-11)

• Operated tills and processed transactions accurately
• Monitored stock levels and replenished displays as required
• Provided helpful, friendly service to customers on the shop floor

Receptionist - Holiday Inn, Brentwood

(2018-11 - 2020-04)

• Checked guests in and out efficiently using the Brilliant computer system
• Managed calls, emails, and guest enquiries with professionalism
• Delivered a high level of customer service in line with hotel standards

Bar & Waitress - Burstead Golf Club

(2018-01 - 2018-09)

• Served food and beverages to members and guests
• Operated tills, handled cash, and ensured accurate transactions
• Provided attentive and friendly service at all times

Sales Assistant - House of Fraser

(2016-06 - 2018-01)

• Greeted customers and provided product advice
• Handled till operations and processed payments
• Managed stock displays and received deliveries

Receptionist - The Devonshire Hotel

(2012-03 - 2016-06)

• Welcomed guests and managed check-in and check-out processes
• Handled phone calls, emails, and cashing up duties
• Assisted with general administrative support and scheduling

Integrative Counselling - Counselling (2018)

Counselling - Counselling (2017)

Counselling - Counselling - NOCN (2016)

Food Hygiene Certificate - Food Hygiene (2012)

Customer Service & Interpersonal Skills - Customer Service - OCN (2011)

ITQ Level 2 – Word, Spreadsheets, Presentations, Improving Productivity - Information Technology - City & Guilds (2010)

Adult Literacy - Literacy - City & Guilds (2009)

Adult Numeracy - Numeracy - City & Guilds (2009)

Floristry - Floristry - Chelmer Training (2008)

Floristry - Floristry - Havering Adult Education (2007)