Antonia Ntiri

Customer-focused and adaptable professional with experience in delivering exceptional service and managing customer needs in fast-paced retail environments. Proven ability to build rapport, resolve issues efficiently, and maintain composure under pressure, ensuring customer satisfaction. Possesses strong organizational skills and a keen eye for detail, with a passion for providing tailored solutions.

Eager to leverage communication and relationship-building skills to drive sales and create memorable experiences as a Personal Shopper for Acosta, Inc. at Heathrow.

Home Shopping Colleague - Asda

(2022-03)

• Fulfilled customer orders with accuracy and efficiency, ensuring prompt dispatch in a high-volume setting while strictly adhering to hygiene and safety protocols.
• Executed product substitutions thoughtfully, liaising effectively with customers to achieve satisfaction and proactively resolve any issues.
• Maintained composure and prioritised critical tasks during peak periods, guaranteeing seamless operations and sustained customer support.
• Interacted with a diverse customer base, providing attentive listening and empathetic solutions to elevate their overall shopping experience.

Customer Service Assistant (L1) - Wilko

(2020-08 - 2021-01)

• Provided exemplary customer service by actively understanding needs and recommending suitable products, cultivating strong customer rapport.
• Processed cash and card transactions with meticulous accuracy, upholding stringent safety and security standards throughout.
• Managed inventory levels and arranged merchandise displays to optimise product accessibility and store presentation.
• Conducted end-of-day store closing procedures, ensuring a pristine environment for the following day and compliance with age verification regulations (Challenge 21 and Challenge 25).

Student Nurse - King's College Hospital, London - London

(2020-02 - 2020-03)

• Supported patients with their daily living activities, offering compassionate care and assistance during sensitive times.
• Monitored and recorded patient observations, including behavioural patterns and dietary intake, contributing to informed care plans while maintaining strict confidentiality and adherence to health and safety standards.

Level 3 - Health and Social Care - Christ the King St Mary's

GCSEs - Trinity School, Lee-Lewisham