Aparna More

Enthusiastic and dedicated professional with over 10 years' experience in customer service, admin support, and cash handling across healthcare, retail, and finance sectors. Skilled in managing enquiries, maintaining accurate records, and providing a high standard of service under pressure. Confident communicator with excellent interpersonal skills, able to build trust with customers, patients, and colleagues at all levels.

Patient Transport Assessment Officer - NHS, London - London

(2024-09 - 2025-08)

• Assessed patients' eligibility for hospital transport services in line with NHS England guidelines.
• Provided clear, empathetic communication with patients, relatives, and internal staff.
• Maintained accurate records and ensured all enquiries were resolved professionally.

Foreign Exchange Account Assistant / Head Cashier - EU Money Exchange, London - London

(2015-05 - 2024-08)

• Managed treasury operations and acted as head cashier across 5 branches.
• Delivered high levels of customer service at busy exchange counters.
• Supervised and trained staff, ensuring compliance with company procedures and GDPR.
• Handled daily reports, reconciliations, and staff scheduling.

Accounts & Admin Assistant - Skynet Worldwide / Future Connect Accountants, London - London

(2021 - 2022)

• Supported finance and admin functions including data entry, records, and customer enquiries.
• Assisted with accounts payable/receivable and reconciliations.
• Prepared reports and assisted senior staff with day-to-day admin duties.

Sales Assistant - TK Maxx, London - London

(2010 - 2015)

• Delivered friendly and efficient customer service on tills and shop floor.
• Assisted customers with purchases, returns, and queries in a fast-paced environment.

Owner / Fashion Designer - Valentine Girl, Mumbai - Mumbai

(2001 - 2009)

• Ran own retail outlet, handling customer service, sales, and business operations.
• Built strong client relationships and delivered bespoke fashion designs.

AAT Level 2 in Accounting - Accounting - FC Training, London (2021)

PG Diploma in Business Administration - Business Administration - Oxford College of Management Studies, London (2005)

Diploma in Fashion Designing - Fashion Designing - S.M. Lal College, Mumbai (1996)

Bachelor of Commerce - Commerce - D.B.J. College, Maharashtra, India (1995)