Aqil Ahmed

With an HND in Business Studies and several years customer service experience, I am seeking a more challenging role with a customer service focus. I have acquired good communication skills, an ability to work as part of a team, strong customer service skills, and sound problem solving techniques which I am sure could be used as an advantage within your organisation. I would like to work as part of a team to handle customer queries and provide efficient service and positive results.

I am a quick learner and responsible employee and am able to start work immediately.

Temporary IT Engineer - Goldman Sachs-ComputaCenter - London, UK

(2019-07 - 2019-08)

• Worked as part of deployment team that rolled out new desktop and IT equipment
• Decommissioned and recommissioned IT equipment from client site
• Participated in team meetings to discuss the daily plans
• Collected all IT equipment to ensure it was ready to collect for clients

Temporary Junior Associate - State Bank of India UK - London, UK

(2015-05 - 2015-06)

• Handled incoming calls in the Call Centre regarding Internet Banking and Debit Card enquiries
• Used in house banking system to log all calls
• Handled and ensured customer queries were kept to the lowest level and attended call volumes as per target assigned

Temporary Inbound and Outbound Customer Service Executive - HGS Hinduja Global Solutions UK - London, UK

(2015-03 - 2015-04)

• Handled both inbound and outbound customer service enquiry calls
• Managed communications via email and live chat to a high standard
• Took ownership over the customer's situations, following through to a successful conclusion, escalating where required
• Worked on the Pearson Project-a government based project
• Monitored inbound calls, including from schools with regards to exams and markers
• Managed all customer queries promptly, demonstrating contact centre values at all times, providing first contact resolution to deliver a first class customer experience

Temporary Lead Generation Executive - CBS Interactive - London, UK

(2014-11 - 2014-12)

• Worked on a variety of projects, including IBM and Microsoft
• Made outbound calls to targeted companies about their IT Security and lead generations
• Asked probing questions to find a level of potential interest and provided information to the clients

Interactive Outbound Telemarketer - CBS Interactive - London, UK

(2012-11 - 2012-12)

• Worked on different projects, including Dell, Symantec Security Software package
• Delivered sales talks, using scripts that described projects and services in order to persuade potential customers to purchase a product or service
• Contacted businesses and private individuals by telephone in order to solicit sales or goods and services
• Explained products and services and prices and answered questions from customers

HND - Business Studies - Thames Valley University