Aqsa Ahmed

A detail-oriented and analytically minded professional with hands-on experience interpreting complex data, identifying discrepancies, and producing accurate findings across compliance-focused environments. Currently processing Corporation Tax records within HMRC, with a strong academic background in biomedical sciences — including statistical analysis using IBM SPSS and Microsoft Excel, dissertation-level data analysis, and formal research methods training. Experienced in cross-referencing records against multiple official sources to identify anomalies, communicating findings clearly, and working independently to a consistently high standard.

Keen to apply these analytical and investigative skills in a fraud and revenue protection context.

Administrative Officer — Corporation Tax - HMRC

(2025-11 - 2026-07)

• Process a varied caseload of Corporation Tax work including tax return filings, overpayments, and Double Taxation Agreements, interpreting financial records accurately to ensure compliant processing
• Cross-reference incoming correspondence and requests against internal records and official sources including Companies House to verify accuracy and confirm authorisation before processing
• Identify discrepancies between submitted information and official records, recategorising cases to a higher level for review — applying analytical judgement to flag irregularities and prevent incorrect processing
• Apply compliance gatekeeping decisions independently, declining to process requests where authorisation cannot be verified, protecting data integrity and preventing potential fraud
• Produce formal written correspondence including Double Taxation Agreement documentation, ensuring all output is precise, compliant, and clearly communicated
• Maintain detailed case records and audit trails, ensuring continuity and accuracy across a high-volume processing environment
• Prioritise daily workload by risk and urgency, managing competing deadlines while maintaining a consistently high standard of accuracy
• Proactively identified a recurring process inefficiency and raised it with line management, resulting in a streamlined approach being adopted across the team

Sales Advisor - New Look Retailers

(2023-05 - 2025-11)

• Managed transactions, resolved customer complaints, and supported colleagues in a fast-paced, target-driven environment
• Assessed situations quickly, gathered relevant information, and applied policy consistently to reach fair and accurate outcomes
• Supported induction of new team members, developing communication and knowledge-sharing skills
• Balanced multiple simultaneous responsibilities, demonstrating strong time management and adaptability under pressure

Call Centre Advisor (Seasonal) - South & City College Birmingham

(2022-08 - 2025-09)

• Handled high volumes of student enquiries on enrolment and payment queries, communicating clearly and accurately under time pressure
• Worked methodically through finance data to identify and resolve a payment discrepancy a student had been experiencing for several weeks — cross-referencing records to locate the root cause and correct it
• Completed an urgent task to verify and process 75 student enrolment records within three days, making independent risk-based decisions about sequencing and finishing six hours ahead of deadline with zero errors
• Adapted each year to new systems and procedures, demonstrating flexibility and the ability to get up to speed quickly

BSc - Biomedical Sciences - University of Wolverhampton (2026)

A Levels - Psychology, Biology, Chemistry - Sutton Coldfield Grammar School for Girls (2022)