Aravind Jayasankar
EVENING CUSTOMER SUPPORT | Part-time opportunities | Inbound calls | Email and live chat
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About
Customer-focused professional with experience listening to diverse stakeholders, resolving process issues and keeping accurate records. Founder of Maara.uk, a developing customer-communication service for small businesses. Brings clear written communication, a calm approach to questions and feedback, and experience explaining information in plain language.
Seeking consistent part-time evening customer-support work alongside the business; comfortable learning new systems and following procedures. UK right to work; no sponsorship required.
Experience
Founder - Business & Customer Operations at Maara.uk (2026-09 – Present)
- Developing a service to help small businesses respond to customer enquiries, missed calls and appointment requests.
- Preparing customer-facing information, demo conversations and outreach messages, with an emphasis on clear, accessible wording.
- Organising tasks and reviewing enquiry-handling workflows and simple service processes to make customer communication easy to follow.
Engineer - Project Delivery at Imperial College London (2024-08 – 2026-04)
- Communicated with clinicians and colleagues to understand questions, respond to feedback and keep project work moving.
- Maintained accurate project records and prepared clear updates, explanations and documentation for colleagues and stakeholders.
- Resolved process issues carefully and consistently while balancing quality, deadlines and user needs.
Product & Project Engineer at Philomec / Polytechnique Montréal (2023-08 – 2024-08)
- Coordinated questions and feedback between clinical and engineering teams and prepared clear stakeholder reports.
- Explained results and next steps in plain language, supported by accurate documentation to help colleagues understand the work.
Engineering & Project Roles at McGill University, Canada; HP-NTU / SUTD, Singapore (2019 – 2023)
- Worked with international teams to coordinate activities, prepare documentation and communicate progress across departments.
- Followed structured processes and checked information for accuracy while collaborating with colleagues from different backgrounds.
