Arbin Pradhan

A dedicated fraud-prevention specialist with over 16 years of experience in the banking sector, specialising in fraud detection, investigation, transaction monitoring, sanctions screening, financial crime risk assessment, and customer service. Proven track record of streamlining fraud processes, enhancing compliance, and delivering exceptional results. Seeking to contribute expertise as a Senior Fraud Associate.

Support Worker at Cambian Birmingham, UK (2026-02 – Present)

Support children and young people in residential setting with emotional, social, and behavioural guidance

• Support children and young people who require emotional, social, and behavioural guidance in a residential setting
• Assist with day-to-day routines, personal development, and building independence skills to help them feel confident and prepared for the wider world
• Provide calm, consistent support during challenging moments, using empathy, patience, and trauma-informed approaches
• Encourage positive behaviour, emotional regulation, and healthy communication through structured activities and one-to-one engagement
• Work collaboratively with colleagues and safeguarding teams to maintain a safe, nurturing environment

Senior Fraud Associate at HSBC Electronic Data Processing India (2012-01 – 2023-06)

Monitored accounts and transactions to identify suspicious activity, conducted investigations into U.S. check fraud cases, and implemented fraud prevention controls

• Monitored accounts and transactions to identify suspicious activity, safeguarding customers and the bank from potential losses
• Conducted investigations into suspected U.S. check fraud cases, including altered, forged, counterfeit, and washed checks, ensuring adherence to federal regulations and internal risk policies
• Analyzed check images, transaction patterns, account histories, and clearing timelines to identify indicators of fraud and determine loss exposure
• Collaborated with internal departments—including Risk, Compliance, AML/BSA, and Customer Service to gather relevant documentation and verify customer claims
• Prepared detailed case reports summarizing findings, evidence, timelines, and recommended actions for recovery, reimbursement decisions, or escalation
• Utilized fraud-detection tools and case management systems to track incidents, monitor trends, and ensure accurate reporting
• Assisted in implementing controls to reduce check fraud risk, including enhanced verification processes and customer education initiatives
• Identified emerging fraud patterns such as mail theft schemes, check washing, account takeover attempts, and counterfeit check circulation
• Reviewed suspicious check deposits and transactions in real time to prevent losses and support rapid decision-making
• Trained new team members on check fraud typologies, investigative workflows, documentation standards, and regulatory compliance
• Led fraud investigations and behavioural reviews, combining analytical rigour with empathy for affected clients
• Partnered with compliance and customer support teams to ensure seamless case handling and regulatory alignment
• Authored detailed fraud case reports that informed senior management decisions and strengthened internal controls
• Delivered fraud awareness training sessions, empowering colleagues to recognise and prevent risks
• Introduced workflow improvements that enhanced fraud detection efficiency and reduced investigation turnaround times
• Built strong stakeholder relationships, fostering trust and collaboration across departments and external partners

Customer Service Executive at HSBC Credit Card Department (2007-01 – 2012-01)

Provided high-quality customer support for credit card services and reviewed transactions for fraud risks

• Provided high-quality customer support for credit card services, consistently achieving satisfaction targets
• Handled complex queries and complaints with patience and professionalism, ensuring timely resolution
• Reviewed transactions for identity theft risks, proactively protecting customers from fraud
• Developed deep product knowledge, enabling accurate and tailored solutions for diverse customer needs
• Applied critical thinking to resolve challenging cases, balancing customer care with risk management
• Key Achievement: Recognised for delivering empathetic service while safeguarding customers against identity theft risks

Bachelor of Arts in Arts – University of North Bengal (2002 – 2004)