Archie Baxter

Sales Associate at Office Shoes (2025-07 – Present)

Deliver personalised customer service by identifying individual needs.
Contribute towards store sales targets and KPIs by proactively engaging customers and identifying opportunities to increase sales.
Use strong product knowledge to provide informed recommendations and confidently answer customer queries.
Process purchases and exchanges accurately using the store's POS system, ensuring efficient transactions and a positive customer experience.
Manage stockroom operations, including receiving and putting away deliveries, organising stock and replenishing the shop floor to maintain product availability.
Process online orders and Click & Collect purchases efficiently, ensuring orders are accurate and ready for customers within required timeframes.

Sales Advisor at Inspired Outsourcing (2025-01 – 2025-06)

Contributed to revenue growth by identifying customers' needs and recommending suitable solutions.
Adapted communication styles to different customers, building rapport and delivering a personalised customer experience.
Used quick thinking and creative problem-solving to overcome customer concerns and maintain engagement throughout calls.

Customer Service Representative at Echo-U (2024-11 – 2024-12)

Developed strong professional communication skills by communicating confidently and courteously with a wide range of businesses and customers.
Worked effectively in an extremely fast-paced environment, developing resilience, organisation and the ability to remain focused under pressure.
Adapted quickly to the demands of a seasonal temporary position while maintaining a high standard of customer service.

Moulder & Final inspector at Vaculug (2022-06 – 2024-06)

Conducted quality control checks to ensure products consistently met required standards.
Followed detailed production processes with a strong focus on accuracy and attention to detail.
Managed time effectively while working to tight production schedules and customer deadlines.
Worked collaboratively as part of a team to maintain smooth production, meet targets and ensure customer requirements were fulfilled.

Front of House Staff at Burger King (2022-01 – 2022-06)

Provided friendly and efficient service to a high volume of customers, creating a positive experience throughout their visit.
Maintained high front-of-house standards, ensuring the customer-facing environment remained clean, organised and presentable.
Used initiative to resolve unexpected customer issues quickly and effectively, adapting to different situations to achieve positive outcomes.

Covid Vaccination Program at NHS (2020-12 – 2021-12)

Supported members of the public across a wide range of ages and backgrounds, adapting my approach to their individual needs.
Coordinated vaccination appointments and made booking amendments accurately in response to changing customer requirements.
Used online booking systems effectively to manage appointments.
Arranged additional support, including assistance and transport, to ensure customers could access their appointments comfortably and efficiently.

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