Arif Khan Afridi

Enthusiastic and reliable individual with practical hospitality training and hands-on experience in both front-of-house and food & beverage operations. Committed to delivering excellent customer service, supporting team goals, and maintaining professional standards. A dedicated martial arts practitioner with years of training in multiple combat disciplines, demonstrating resilience, discipline, and the ability to thrive under pressure.

Seeking an opportunity in the hospitality industry. Known for being punctual, respectful, and eager to learn. Passionate about helping others and creating positive experiences for customers. A quick learner who works well in a team and thrives in fast-paced environments.

Hospitality Trainee at Springboard Hospitality, Hilton Hotel (2025-01 – 2025-01)

Completed structured training in customer service, teamwork, communication, and professional conduct.

• Welcomed guests upon arrival, assisted with check-in procedures, and directed them to appropriate areas.
• Responded to guest inquiries politely and professionally, offering helpful information about hotel services and local attractions.
• Shadowed reception staff, observed booking systems, and helped with basic administrative tasks.
• Practised answering calls under supervision, taking messages, and transferring calls to relevant departments.
• Helped maintain the cleanliness and presentation of the lobby area, ensuring a welcoming environment.
• Worked alongside reception and concierge staff, learning the importance of teamwork and communication in a busy hotel setting.
• Demonstrated punctuality, appropriate dress code, and respectful behaviour in line with Hilton's service standards.
• Assisted with preparing tables before service, including laying cutlery, napkins, and menus. Cleared tables after guests finished dining.
• Helped serve food and drinks under supervision, ensuring guests were attended to promptly and politely.
• Maintained cleanliness in dining areas, followed hygiene protocols, and supported staff in sanitising surfaces and equipment.
• Worked alongside waitstaff and kitchen team to ensure smooth service flow and timely delivery of meals.
• Greeted guests, answered basic questions, and ensured a welcoming atmosphere in the restaurant.
• Helped restock items such as cutlery, napkins, condiments, and glassware during service.
• Observed professional service techniques, food presentation standards, and how staff handle customer feedback and special requests.

GCSE – Barking Abbey Secondary School (2020-01 – 2025-06)