Aspiring IT Support / Administrator
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Dedicated and detail-oriented healthcare professional currently working in a GP surgery, with hands-on experience in managing appointments, prescriptions, referrals, patient queries, supporting digital health services, and clinical systems such as EMIS. Skilled in undertaking a wide range of administrative duties to ensure accurate documentation and effective coordination between the surgery and external healthcare providers. Proven ability to deliver high-quality patient care in fast-paced clinical environments under pressure.
A reliable and compassionate team player with excellent organisational skills, committed to patient safety, accuracy, and the delivery of effective pharmacy support services.
Patient Healthcare Navigator / Receptionist (Administrative) - Omnes Healthcare Ltd (Porters Avenue Doctors' Surgery, NHS)
(2024-01)
My main duty is managing patient referrals and related administrative tasks to ensure accurate documentation and smooth coordination between the surgery and hospitals. I handle patient inquiries, appointment scheduling using the EMIS system, new and temporary registrations, repeat medication requests, and GP diary updates. I also assist patients with digital platforms such as the Evergreen Life App and AskMyGP, and maintain accurate electronic records, reducing GMS1 rejection rates from 40% to 0%.
Additionally, I provide IT support to the company, colleagues, and patients by troubleshooting system issues, resolving hardware and software problems, supporting EMIS usage, and assisting with digital access and remote systems. I help ensure the smooth and secure operation of digital systems within the practice in compliance with data protection standards. Overall, I support various administrative tasks to ensuring smooth and efficient clinic operations.
Graphic Designer (Remote) - Nutrition Village
(2021-08 - 2023-04)
As a remote Graphic Designer, I was responsible for creating visually compelling designs for the company's website, including website visuals, banners, product images, editorial layouts, brochures, and promotional materials. I ensured brand consistency across print and digital platforms by strictly adhering to brand guidelines and product requirements. I collaborated closely with the marketing team and stakeholders to refine the brand identity and support design implementation.
In addition, I maintained and enhanced the company's WordPress website, optimizing its visual appeal and user engagement. Through effective communication and incorporation of team feedback, I ensured the website aligned with business objectives, contributing to improved sales conversion rates. I received commendations for delivering high-quality designs that strengthened brand communication.
3D Archviz Artist - Design Associates
(2016-04 - 2023-04)
As a 3D Archviz Artist, I led end-to-end design projects from concept through to final execution, working closely with clients to understand their requirements and ensure all visuals complied with brand and accessibility standards. I collaborated with my team to develop detailed site plans, technical drawings, and high-quality architectural visualizations tailored to specific project needs.
AutoCAD and 3D Studio Max, I created dynamic 2D and 3D models, applying textures, lighting, and photorealistic rendering techniques to produce immersive virtual walkthroughs. These visualizations enabled clients to better understand construction projects and make informed decisions. Additionally, I provided consultancy on visual identity and graphic design methodology, ensuring clarity and consistency across all communications.
My focus on seamless workflow and efficient project delivery contributed to improved team collaboration and successful project outcomes.
Freelance Graphic Designer - Upwork
(2012-01 - 2020-04)
As a Freelance Graphic Designer, I delivered creative and impactful design solutions, specializing in corporate brand identity and visual storytelling. I designed a wide range of printed materials including brochures, banners, business cards, and signage, ensuring all assets adhered to brand guidelines and maintained high-quality design standards. Additionally, I created engaging visuals for social media platforms, supporting effective marketing strategies that enhanced brand presence.
I collaborated with TV commercial production teams on motion graphics and animated content, ensuring cohesive visual direction and strengthening brand storytelling. Proficient in Adobe Photoshop, Illustrator, Premiere Pro, and After Effects, I produced high-quality designs and performed advanced compositing to elevate visual appeal. Throughout all projects, I ensured that final designs met rigorous quality and accuracy standards, and prioritized brand consistency and accessibility to create inclusive designs accessible to diverse audiences.
BA (Honours) - Graphic Design & Multimedia - Shanto-Mariam University of Creative Technology (2010-09 - 2014-12)
