Arjeanne Hernandez

I'm the kind of person who pursues a challenging position that will provide my career opportunities to further expand my skills and knowledge. I'm willing to make any steps to go beyond what I can do and to perform an excellent service to customers as well in dealing with any problems and not afraid to use initiative in resolving difficulties. Able to connect with customers in a friendly way, reassuring manner, while maintaining a polite and professional attitude.

Visual Merchandiser - Mango - Oxford Circus

(2021-12)

• Prioritised customer experience while maintaining strong product presentation and visual merchandising standards
• Managed stock display, ensuring new accessories and collections were effectively presented and aligned with store ambience
• Supported sales targets by combining commercial awareness with excellent customer service
• Monitored new collections, maintained product knowledge, and reported updates and ideas to the Head VM

Retail Assistant - H&M - Oxford Circus

(2021-08 - 2021-11)

• Making sure the customers are being the priority
• Assuring that the shop floor is tidy up with standards & stocked perfectly with all the sizes, working as a group and helping each other

Retail Assistant - Primark - Westfield, White City

(2020-12 - 2021-07)

• Delivered customer service by understanding needs and providing clear, helpful information
• Collaborated effectively within a team while maintaining shop floor cleanliness, organisation, and stock standards
• Built friendly, professional relationships with customers to enhance the retail experience

Agent Groundforce, Passenger Service & Ground Handling - Swissport S.A & Iberia - Barcelona Int. Airport

(2018 - 2020)

• Managed check-in, boarding, and baggage processes, ensuring accurate documentation and smooth operations in line with Emirates procedures
• Delivered high-quality customer service by resolving queries, handling overbooking and disruptions, and assisting passengers with special requirements

Customer Service Tourist Apartment - Airbnb - Barcelona, Spain

(2014 - 2017)

• Facilitated information between customers service inquiries
• Handling information of every clients

Bachelors Degree - Humanities - INS Mila I Fontanals (2016) Barcelona, Spain

Public Relation - Academia Meytaqui (2013) Barcelona, Spain

Secondary Education - INS Mila I Fontanals (2012) Barcelona, Spain