Arjon Dangcalan

Customer service professional with experience in sales and administrative tasks. Skilled in communication, problem-solving, and data management. Dedicated to providing quality service and contributing to company success.

Cleaner at Beefeater Paignton (Whitbread) (2026-04 – Present)

Cleaner responsible for maintaining cleanliness and hygiene standards in dining facility

• Performed regular vacuuming, sweeping, and mopping to keep floors clean and presentable
• Maintained cleanliness of all guest areas to ensure a welcoming dining environment
• Followed strict health, safety, and food hygiene procedures in line with company standard
• Supported the team in delivering a clean and enjoyable experience for all guests

Customer Service Representative at Ethika, Inc (via Dedicated Agent) (2024-11 – Present)

Remote customer service representative handling inquiries and order issues across multiple platforms

• Handled customer inquiries and order issues through Shopify, email, and calls
• Assisted customers with product concerns, replacement orders, and account updates
• Resolved complaints by identifying problems and providing effective solutions under pressure
• Maintained accurate records while demonstrating strong multitasking and communication skills

Account Manager at JAV Resource Corporation (2023-11 – 2025-02)

Account manager responsible for client communications, data analysis, and relationship management

• Communicated with clients through podium platform to ensure needs were clearly understood and addressed
• Collected and analyzed consumer behavior data to identify trends and changing requirements
• Oversaw customer account management, including contract negotiation to maximize profitability
• Build and strengthened client relationships to support long-term business partnership

Spare Parts Admin at Dunbrae SUBIC INC. (2023-03 – 2023-11)

Administrative role managing spare parts sales, repairs, returns and warehouse operations

• Managed spare parts sales, repairs, and returns directly at customer sites
• Maintained strong customer relations by responding promptly to inquires and promoting company products and services
• Performed accurate data entry across multiple internal systems
• Assisted in warehouse operations, including shipping, receiving, and inventory audits

Data Entry Specialist at Exela Technologies Inc. (2020-12 – 2022-11)

Data entry specialist ensuring accuracy and completeness of data processing and management

• Ensured accuracy and completeness of data before digital entry and processing
• Maintained and managed data systems to support operational efficiency
• Performed repetitive tasks with a high level of precision and consistency
• Demonstrated excellent attention to detail in handling sensitive and large-scale information

Customer Consultant at LINDBERG SUBIC INC. (2019-10 – 2020-06)

Customer consultant handling inquiries, orders, billing and complaint resolution

• Listened to customer concerns and provided accurate information and solutions
• Processed orders, billings, and payments efficiently and accurately
• Handled customer complaints with professionalism and empathy
• Delivered clear and timely information about company products and services

Bachelor of Science in Business Administration major in Financial Management – LYCEUM SUBIC BAY (2015-06 – 2019-03)