Armand Konan

Reliable and security-cleared professional with over four years of experience across facilities management, security operations, and entry-level IT support.

Holds

Level 3 qualifications in Networking and Cybersecurity and a valid SIA Door Supervisor licence. Proven track record of maintaining safe environments, supporting building operations, resolving incidents, and delivering consistent customer service. Seeking UK-based roles in facilities, security, or junior IT support where technical awareness and operational discipline add value.

Facilities Assistant / Floor Captain at Catch 22 Agency (2025-08 – Present)

Acted as the primary point of contact for facilities requests on a dedicated office floor supporting a corporate client.

• Acted as the primary point of contact for facilities requests on a dedicated office floor supporting a corporate client
• Conducted daily floor walks to identify hazards, maintenance issues, and service gaps, improving response times
• Set up meeting rooms, manage deliveries, and maintain office supplies to support daily operations
• Led emergency evacuations during fire alarms, ensuring 100% floor clearance and compliance with procedures
• Maintained high service standards while working independently in a fast-paced office environment

Door Supervisor at Practical Event Solutions (PES Security) (2025-01 – Present)

Controlled access at licensed venues and events, ensuring compliance with SIA and venue policies.

• Controlled access at licensed venues and events, ensuring compliance with SIA and venue policies
• Managed crowd behaviour and resolved incidents through calm communication and de-escalation techniques
• Conducted ID checks and monitored CCTV where required to maintain a safe environment
• Worked collaboratively with event managers and emergency services during high-footfall events

Facilities, Stewarding & Porter Roles at Catch 22 Agency (2011-01 – 2015-12)

Completed over 100 temporary assignments across universities, healthcare sites, media offices, and FM contractors.

• Completed over 100 temporary assignments across universities, healthcare sites, media offices, and FM contractors
• Supported daily facilities operations including room moves, reception cover, and secure building lock-up
• Carried out weekly fire alarm tests and routine safety checks in line with site procedures
• Provided stewarding services at public events, managing entry points and crowd flow
• Handled manual tasks including furniture moves and logistics while maintaining safe working practices

Certificate in IT Support Professional – Google / Coursera (2025-12)

Level 3 Certificate in Networking & Cybersecurity (2024-12)

BTEC First Diploma in ICT Practitioners (Level 2) (2009-12)

Level 1 in IT Systems Support / PC Maintenance (2008-12)