Armand Konan
Reliable and security-cleared professional with over four years of experience across facilities management, security operations, and entry-level IT support. Holds Level 3 qualifications in Networking and Cybersecurity and a valid SIA Door Supervisor licence. Proven track record of maintaining safe environments, supporting building operations, resolving incidents, and delivering consistent customer service. Seeking UK-based roles in facilities, security, or junior IT support where technical awareness and operational discipline add value.
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About
Reliable and security-cleared professional with over four years of experience across facilities management, security operations, and entry-level IT support.
Holds
Level 3 qualifications in Networking and Cybersecurity and a valid SIA Door Supervisor licence. Proven track record of maintaining safe environments, supporting building operations, resolving incidents, and delivering consistent customer service. Seeking UK-based roles in facilities, security, or junior IT support where technical awareness and operational discipline add value.
Experience
Facilities Assistant / Floor Captain at Catch 22 Agency (2025-08 – Present)
Acted as the primary point of contact for facilities requests on a dedicated office floor supporting a corporate client.
- Acted as the primary point of contact for facilities requests on a dedicated office floor supporting a corporate client
- Conducted daily floor walks to identify hazards, maintenance issues, and service gaps, improving response times
- Set up meeting rooms, manage deliveries, and maintain office supplies to support daily operations
- Led emergency evacuations during fire alarms, ensuring 100% floor clearance and compliance with procedures
- Maintained high service standards while working independently in a fast-paced office environment
Door Supervisor at Practical Event Solutions (PES Security) (2025-01 – Present)
Controlled access at licensed venues and events, ensuring compliance with SIA and venue policies.
- Controlled access at licensed venues and events, ensuring compliance with SIA and venue policies
- Managed crowd behaviour and resolved incidents through calm communication and de-escalation techniques
- Conducted ID checks and monitored CCTV where required to maintain a safe environment
- Worked collaboratively with event managers and emergency services during high-footfall events
Facilities, Stewarding & Porter Roles at Catch 22 Agency (2011-01 – 2015-12)
Completed over 100 temporary assignments across universities, healthcare sites, media offices, and FM contractors.
- Completed over 100 temporary assignments across universities, healthcare sites, media offices, and FM contractors
- Supported daily facilities operations including room moves, reception cover, and secure building lock-up
- Carried out weekly fire alarm tests and routine safety checks in line with site procedures
- Provided stewarding services at public events, managing entry points and crowd flow
- Handled manual tasks including furniture moves and logistics while maintaining safe working practices
Education
Certificate in IT Support Professional – Google / Coursera (2025-12)
Level 3 Certificate in Networking & Cybersecurity (2024-12)
BTEC First Diploma in ICT Practitioners (Level 2) (2009-12)
Level 1 in IT Systems Support / PC Maintenance (2008-12)
