Arpan Kafle

Senior Salesforce Revenue Cloud (CPQ) & Business Analyst with over a decade of IT experience, specializing in end-to-end Quote-to-Cash (Q2C) transformations, process optimization and complex Salesforce implementations.

Deep Revenue Cloud Expertise: Proven track record of configuring Salesforce CPQ components, including intricate Product Bundles, Price Books, complex Pricing Rules, Discount Schedules, Advanced Approvals and highly customized Quote Templates.

Strategic Solution Consultant: Adept at leading collaborative discovery workshops, stakeholder interviews and JAD sessions to capture complex business requirements and translate them into scalable, best-practice technical designs. Quote-to-Cash (Q2C) Specialist: Thorough understanding of the complete Q2C lifecycle, seamlessly bridging the gap between front-end product configuration, contract lifecycle management (CLM), pricing approvals and back-end ERP billing systems (including SAP ECC & S/4HANA). Cross-Cloud Competence: Strong functional knowledge across the broader Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud, ensuring CPQ solutions align with unified customer data and enterprise-level architectures.

Agile Leader: Extensive experience operating within Agile/Scrum frameworks, facilitating scrum ceremonies, managing product backlogs, drafting precise User Stories with robust acceptance criteria and guiding teams through the Software Development Life Cycle (SDLC).

Trusted Liaison: Recognized for an exceptional ability to partner with business stakeholders, developers, architects and QA teams to validate technical designs, steer User Acceptance Testing (UAT) and drive high system adoption.

Sr. Salesforce Business Analyst - Neiman Marcus - Dallas, TX (Hybrid)

(2025-01)

• Lead discovery sessions and collaborative business analysis workshops with business stakeholders, product owners and sales operations to map out complex B2B quote-to-cash process flows.
• Drive the functional design and optimization of Salesforce CPQ solutions, translating complex product configurations, multi-tiered pricing and contract requirements into detailed functional specifications.
• Support the integration of Salesforce Revenue Cloud with back-end ERP systems, validating end-to-end workflows from initial quote generation to final downstream billing and financial synchronization in SAP S/4HANA.
• Configure Salesforce CPQ features, including standard and custom objects, product catalog structures, validation rules and automated workflow enhancements to streamline business operations and improve sales speed.
• Leverage Salesforce reporting and dashboards to deliver real-time insights into quote accuracy, renewal forecasting, pricing metrics and revenue performance across partner-driven and direct sales channels.
• Design and execute comprehensive test plans for system integration testing (SIT) and user acceptance testing (UAT), ensuring seamless transaction flows across Commerce Cloud, CPQ and downstream fulfillment systems.
• Facilitate organizational change management by developing customized user guides, technical documentation and training materials to encourage rapid system adoption and maintain data integrity standards.

Sr. Salesforce Business Systems Analyst - Ralph Lauren Corporation - New York, NY

(2023-10 - 2024-10)

• Acted as the lead business systems analyst for a high-impact Salesforce Sales Cloud and Revenue Cloud migration, transitioning complex legacy pricing rules and opportunity management flows into a unified Salesforce environment.
• Guided cross-functional stakeholders through the discovery, scoping and gap analysis phases of the implementation, aligning executive business objectives with Salesforce CPQ and CLM best practices.
• Designed scalable configurations for complex global pricing models, ensuring accurate real-time data synchronization between Salesforce CPQ, Master Data Management (MDM) platforms and SAP ERP environments.
• Collaborated closely with solution architects and development teams to translate customer experience requirements into clear, testable user stories and acceptance criteria, minimizing implementation risk.
• Configured automated workflows, custom approval processes, email alerts and validation rules within Salesforce to improve operational efficiency and secure business process governance.
• Managed final product validation, coordination of regional UAT cycles and formal sign-offs for critical system enhancements to ensure seamless cross-system business logic.

Salesforce Business Systems Analyst - Fossil Group - Richardson, TX

(2021-07 - 2023-08)

• Facilitated JAD sessions and structured workshops to deconstruct highly complex, multi-tiered wholesale pricing schemes and convert them into simplified Salesforce CPQ Product Bundles and Discount Schedules.
• Developed low-fidelity wireframes, process maps and declarative Proof of Concepts (POCs) in Sandbox environments to validate pricing configurations and quote-generation capabilities with business users.
• Owned end-to-end requirements documentation, including Business Requirement Documents (BRDs), System Requirement Specifications (SRS) and Requirements Traceability Matrices (RTM).
• Formulated CPQ-driven pricing strategies, customizing advanced approval processes, validation rules and automated workflows to prevent discounting leakage and reduce manual entry errors.
• Designed custom report types and interactive dashboards to track key metrics, such as CPQ bundle margins, quote cycle times, deal structures and operational sales KPIs.
• Managed large-scale data migrations, schema mapping and validation projects using Salesforce Data Loader, maintaining strict data security across objects, fields and records using profiles and permission sets.

Salesforce Business Analyst - Nordstrom - Seattle, WA

(2019-03 - 2021-04)

• Served as the primary liaison between retail business teams and technical delivery squads, leading requirements-gathering workshops to refine Salesforce Sales Cloud and Quote-to-Cash (Q2C) flows.
• Configured CPQ components, including custom pricing rules, product options, quote templates and standard object customizations to reduce sales cycle times and simplify quote generation.
• Maintained the Scrum framework, using Jira and Confluence to manage sprint backlogs, write detailed user stories, lead sprint planning and coordinate retrospectives.
• Collaborated with integration teams to validate data integrity across Salesforce, MuleSoft and legacy ERP inventory systems.
• Supported end-user training, post-deployment hypercare and troubleshooting during production releases to optimize system adoption.

Salesforce Business Analyst - The Container Store - Coppell, TX

(2018-08 - 2019-02)

• Led the business analysis and requirement-gathering phase for a Salesforce implementation, focusing on bridging process gaps across sales, finance and information systems.
• Documented end-to-end workflows and translated user requirements into epics and sprint tasks with clear, testable acceptance criteria within Azure DevOps.
• Configured and maintained customized page layouts, custom fields, validation rules and reports to enhance productivity and standard business performance tracking.

Salesforce Marketing Cloud Business System Analyst - New York & Company - New York City, NY

(2017-05 - 2018-05)

• Gathered functional requirements for cross-channel marketing automation, lead nurturing programs and customer journey orchestration within Salesforce Marketing Cloud (SFMC).
• Documented system integrations between CRM, Service Cloud and enterprise data repositories to construct a comprehensive view of customer interaction patterns.

Bachelor of Computer Applications - Computer Applications - University of Journalism and Communication (2013) Bhopal, India