Arsene Mbassi

I am a friendly and enthusiastic individual, who ensures that clients and customers receive the best customer service and satisfaction. I am a fantastic people-person, with great communication and listening skills, therefore, I can successfully assist customers with any requirements or requests they may have. I work extremely well in a team as well as alone as I can confidently deal with problems and use my initiative to overcome challenging situations.

I believe I am an ideal candidate for this role and look forward to getting an opportunity to build my career with your company.

Personal Trainer - Pure Gym

(2024-08 - 2026-01)

Level 2 Sports Exercise and Personal Training qualification. First Aid qualification.

• Conducting personalised fitness assessments and develop tailored training plans to suit individual client goals
• Delivering 1-1 and small group training sessions focusing on strength, conditioning, and cardiovascular fitness
• Educating clients on proper exercise techniques, injury prevention, and healthy nutrition habits
• Maintaining a clean, safe, and motivating training environment in line with Pure Gym standards
• Building strong client relationships, ensuring high satisfaction and retention
• Promoting personal training services to members and manage client schedules effectively
• Tracking client progress through regular check-ins and performance measurements
• Leading gym floor classes (e.g. Legs, Bums & Tums, Bootcamp, Functional Fitness, HIIT)
• Collaborating with other trainers and management to deliver an excellent member experience

Security/Steward

(2024-01 - 2024-07)

• Managing large crowds effectively guiding them the the right entry and exit points to prevent overcrowding at large events
• Monitoring crowds to ensure there was no potentially harmful objects
• Keeping on top of customer service and my appearance so attendees feel safe and secure
• Responding to complaints e.g if an attendee complains that there is someone in the wrong seat
• Strong physical stamina, standing in the events for long hours
• Working efficiently in a team with the other security to ensure the event can take place in a safe environment for the attendees
• Improvising and solving problems with my team to ensure the event runs smoothly

Retail Assistant - Sports Direct

(2022-09 - 2023-03)

• Providing exceptional customer service to shoppers who enter the store
• Dealing with customer complaints rationally and empathetically
• Appearing presentable at all times to represent the brand
• Ensuring that the stock on display is neat and organised to persuade shoppers to purchase
• General cleaning duties to make sure the store is clean and tidy
• Monitoring customer activities to prevent incidents of shoplifting

Retail Assistant - Tessuti

(2021-10 - 2022-08)

Site operative - NHS Test and Trace

(2021-02 - 2021-10)

• Being the first point of contact and greeting customers when they arrive at the test centre
• Directing customers to the correct location in the centre depending on what service they need
• Appearing professional and approachable at all times due to the nature of the job
• Putting the safety of customers first by ensuring that there were no trespassers
• Adhering to the strict COVID-19 rules and regulations

Barber - Premiership Barbers

(2018-01 - 2020-11)

• Providing professional customer service on the shop floor and over the phone
• Operating a till and trusted to handle large sums of money
• Utilising time management to quickly prepare the shop for a day of service
• Experience in handling stock when putting deliveries away
• Impeccable attention to detail when cutting/styling customers
• Being in charge of the shop when management is on leave

Concierge/Desk - Manchester University

• Responding calls and helping students and guests around the university