Arthur Openshaw

Reliable and adaptable professional with a strong background in customer service, technical support, and communication-based roles. Experienced in resolving customer issues, delivering clear communication, and working independently in remote or structured environments. Alongside professional experience, I independently manage a digital content project, developing practical skills in writing, website management, digital design, and online communication.

Seeking a stable position where I can contribute consistently and apply my skills within a professional team environment.

Independent Digital Project – Content & Website Management (Present)

• Built and manage a fully functional content website
• Create written content for online publishing
• Design visual assets using AI-assisted tools and prompt iteration
• Design merchandise including apparel and product graphics
• Manage basic e-commerce setup and product listings
• Maintain consistent platform updates and content delivery

Online Teaching & Language Support (Present)

• Deliver English language lessons and support
• Adapt communication style to suit different learners
• Provide structured and engaging lesson delivery
• Build confidence in clear, effective communication

Customer Technical Advisor at BSKYB Subscriber Services Ltd (2011-01 – 2012-12)

• Diagnosed and resolved customer technical issues
• Supported broadband, telephone, and TV services
• Managed customer cases independently
• Liaised with engineers and internal teams

Customer Advisor at J.D. Williams Group (2011-01 – 2011-12)

• Handled inbound and outbound customer calls
• Processed orders and supported sales campaigns
• Delivered customer service and sales support

Retail Supervisor at Debenhams (2010-01 – 2010-12)

• Supervised staff and daily store operations
• Managed sales floor performance and training
• Maintained customer service standards

Customer Supervisor at O2 (Telefonica UK) (1999-01 – 2002-12)

• Managed a team of 15 advisors
• Delivered coaching, training, and support
• Handled escalated customer issues
• Oversaw team performance and daily operations

Financial Services Advisor at Barclays Bank (2002-01 – 2003-12)

• Managed customer accounts and collections
• Delivered customer support and financial guidance
• Handled inbound and outbound communication

Customer Administrator at ADT Fire & Security (1997-01 – 1999-12)

• Supported customers with service queries
• Coordinated engineer scheduling and workload
• Managed documentation and client records

Full-Time Carer (2013-01 – 2025-12)

• Provided long-term care and support
• Managed responsibilities requiring organisation, communication, and reliability
• Developed strong problem-solving and interpersonal skills

180 Hour TEFL Advanced Master Class in Teaching English as a Foreign Language

BTEC National in Engineering in Engineering

European Computer Driving License (ECDL) in Information Technology

GCSEs