Arun Appana

Experienced Security Officer with over seven years of service at Heathrow Airport, working across aviation security and customer-facing operations. Skilled in passenger and baggage screening, security compliance, incident response, and delivering high-quality customer service within fast-paced, safety-critical environments. Known for professionalism, reliability, and attention to detail, with the ability to remain calm under pressure while making sound decisions.

A strong team player with excellent communication skills, committed to maintaining the highest standards of safety, security, and customer experience.

Security Officer - Heathrow Airport - Hounslow, UK

(2022-04)

• Conduct passenger, baggage, and staff security screening in accordance with UK aviation security procedures.
• Ensure compliance with security regulations while maintaining an efficient passenger flow.
• Respond professionally and effectively to security incidents and operational issues.
• Provide excellent customer service by assisting passengers in a courteous and professional manner.
• Work collaboratively with colleagues and airport stakeholders to support safe and efficient airport operations.
• Maintain high levels of vigilance, accuracy, and professionalism within a busy international airport environment.

Customer Service Associate - Bagport UK - Heathrow Airport, UK

(2019-07 - 2022-04)

• Delivered exceptional customer service to passengers and airline clients.
• Managed customer communications through email and internal systems.
• Processed Dangerous Goods documentation in accordance with company procedures.
• Handled cash transactions accurately and responsibly.
• Supported baggage handling and operational teams to ensure smooth daily operations.
• Built positive working relationships while consistently delivering a professional service.

Sales Assistant - Toys "R" Us - Hayes, London

(2017-11 - 2018-02)

• Assisted customers with product selection and purchasing decisions.
• Processed transactions accurately using point-of-sale systems.
• Maintained stock levels and merchandising standards.
• Delivered excellent customer service during peak seasonal trading.

Level 3 Uniformed Public Services - Uniformed Public Services - West Thames College, London (2014 - 2017)

GCSE Qualifications - Cranford Community College (2009 - 2014)