Arun Chumber

Highly organised and professional individual with over six years of experience across stock management, data entry, customer service, administration, and marketing. Reliable, hardworking, and adaptable, with strong communication and interpersonal skills and a proven ability to build positive working relationships with colleagues, customers, and stakeholders. Confident working in fast-paced environments, managing competing priorities, and maintaining a high standard of accuracy and service.

A proactive and dependable team player who is keen to develop professionally, take on new challenges, and contribute effectively to the success of a forward-thinking organisation.

Sales Administrator / Coordinator - HCL Fall protection

(2025-01)

• Managed the preparation and distribution of all client inspection paperwork for passes, fails, and decommissioning, ensuring compliance with company procedures and service standards.
• Responsible for leading weekly technical meetings, managing the end-to-end technical processes, and maintaining all master data from a technical perspective.
• Generated weekly performance reports to monitor job status, ensuring all work was accurately maintained and progressed through the appropriate stages.
• Conducting client meetings to discuss future projections and strategic plans, while identifying opportunities to support business growth and strengthen client relationships.
• Managing and responding to client emails and calls promptly and professionally, addressing enquiries, resolving issues, and ensuring a high standard of service in line with client expectations.

Mailroom Compliance Coordinator - Restore Digital

(2024-10 - 2025-01)

• Assisted in developing workflows to convert highly confidential paper documentation into electronic data, streamlining processes and improving access to critical information.
• Indexed sensitive client records within a secure, encrypted database, ensuring personal and financial information was accurately categorised and protected.
• Assisted with the classification and organisation of paper and electronic records, ensuring confidential materials were accurately categorised, securely stored, and easily retrievable.
• Conducted thorough quality checks on scanned documents, ensuring correct orientation, accurate placement of VI labels, and adherence to required standards, demonstrating exceptional attention to detail.

Probate Support Officer - Ministry of Justice / HM Courts and Tribunal Services

(2024-01 - 2024-08)

• Conduct initial investigations to gather necessary documentation and verify the validity of wills and estates.
• Liaise with executors, beneficiaries, and legal professionals to facilitate the probate processes
• Oversee and manage the entire probate process for clients, from initial consultation to case resolution.
• I was responsible for managing and issuing grants of probate, ensuring strict compliance with all legal requirements. This involved overseeing the entire probate application process, verifying the validity of legal documents, and coordinating with relevant authorities to ensure the accurate and timely distribution of estate assets.
• Handled incoming calls regarding probate cases, providing accurate information and assistance to clients, solicitors, and beneficiaries. Verified the eligibility of probate applications for escalation, ensuring efficient case management and resolution.

Business Administrator - Your Claim Matters

(2023-01 - 2023-12)

• Underwrote and validated new customer's claims.
• Conducted sorting and quality checks of existing claims maintaining a high standard of integrity.
• Worked through data spreadsheets and correspondence received from financial originations containing client claim information.
• Kept the business updated with process changes and requirements.
• Entered highly confidential information on to our database maintaining security of confidential data.
• Ensured strict adherence to rules and regulations set by Financial Conduct Authority.
• Implemented data validation checks to mitigate errors and discrepancies in the Plevin final pay out.
• General administrative support including prepping documents, reports and data capturing

Marketing, Merchandise Assistant - Regis and Supercuts

(2019-07 - 2022-12)

• Collaborated with cross-functional teams to develop continuous improvement initiatives to enhance overall CRM processes.
• Responsible for retrieving and analysing sales reports to provide valuable insights
• Optimised the distribution of allocated stock to salons and ecommerce channels for efficient performance in supply chain management.
• Utilised social media advertising strategies to introduce and promote new products.
• Led the strategic pricing of products to maximise revenue and market competitiveness.
• Developed presentations analysing competitors to offer insights for strategic planning.
• Implemented and maintained quality control procedure to ensure compliance with industry standards.
• Receiving and handled phone calls politely providing assistance and information to clients
• Monitored stock levels to maintain accurate inventory records.

Operations Assistant / Administrator - William Gibbons

(2017-04 - 2019-06)

• Implemented efficient data entry minimising errors and maintained high data quality.
• Coordinated with sales and wider business to gather relevant information for invoicing.
• Responded promptly and professionally to customer queries over the phone.
• Managed and supervised inventory levels across the warehouse
• Maintained organised email folders and tags to promptly access and retrieve important information.
• Verified and correct data on the system, ensuring data integrity.
• Utilised distribution software to generate and print labels optimising the dispatch process.

City Of Wolverhampton College (2012-09 - 2015-06)