Supervisor - Fuel Juice - Dundee, Scotland
(2025-09)
- Supervised daily operations and team performance in a fast-paced juice bar.
- Coordinated staff schedules to optimize service during peak hours.
- Trained staff on product knowledge and customer service best practices.
- Resolved customer complaints promptly to enhance satisfaction.
- Implemented health and safety standards to maintain a clean environment.
- Managed inventory levels and ensured proper stock rotation of ingredients.
Front of house and Kitchen Assistant - Fireaway Pizza
(2025-04)
- Managed both dine-in and takeaway orders efficiently during peak hours, ensuring minimal wait times.
- Delivered high-quality customer service by managing orders, handling payments, and addressing customer queries promptly.
- Created a positive and welcoming environment, contributing to an enhanced customer experience.
- Supported kitchen operations by preparing food and ensuring strict hygiene and safety compliance.
- Managed stock, performed opening/closing duties, and upheld cleanliness standards in the workspace.
Business Analyst Intern - Wolf & Badger - London
(2025-05 - 2025-07)
- Analysed customer behaviour and product performance data, identifying trends that enhanced customer experience.
- Cleaned and prepared datasets using Excel and SQL to ensure accuracy and reliability.
- Developed dashboards and reports to support data-driven decision-making.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Contributed to strategies that increased product visibility and boosted customer engagement.
Waitress - Yamm Buffet - Dundee
(2024-09 - 2025-04)
- Provided professional table service in a fast-paced restaurant, ensuring customer satisfaction at all times.
- Accurately took and delivered orders, maintaining efficiency during busy periods.
- Coordinated with kitchen and bar staff to streamline service operations.
- Cultivated customer relationships through friendly service and personalized recommendations.
- Promoted menu items, enhancing sales and customer experience.
Store Supervisor - Westmart - Dundee
(2025-01 - 2025-03)
- Supervised daily store operations, enhancing customer service standards to improve overall shopping experience.
- Managed cash transactions, coordinated stock replenishment, and maintained visual merchandising for optimal store presentation.
- Resolved customer queries and complaints promptly, contributing to increased customer satisfaction.
- Maintained store organisation and ensured compliance with operational procedures.
- Supported team members and ensured smooth coordination during busy hours.
Volunteer Educator - Inaayat Blessing NGO - India
(2023-11 - 2024-05)
- Assisted educators in classroom activities, fostering inclusive engagement among diverse student groups.
- Contributed to creating positive and organized learning environments, enhancing student participation and morale.
- Developed strong communication, empathy, and interpersonal skills.
Control Tower Analyst Intern - Shadowfax - Mumbai
(2023-07 - 2024-02)
- Coordinated with multiple teams to ensure smooth end-to-end operations and enhance collaboration.
- Identified inefficiencies and supported improvements in service processes.
- Maintained service quality and customer satisfaction through proactive operational monitoring.
- Monitored logistics operations, resolving service-related issues to support timely deliveries.
