Asad Majid
Operations, Student Experience & Service Transformation Leader
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About
Operations and student experience leader with 15+ years of experience delivering operational transformation, customer experience improvement, and large-scale service delivery across higher education and professional training environments.
Proven track record of leading multi-site operations, managing £4m+ budgets, implementing CRM and ERP systems, and improving operational efficiency through process optimisation, KPI management, and digital transformation initiatives.
Experienced in leading high-performing teams, driving service excellence, improving enquiry management operations, and delivering measurable improvements in stakeholder satisfaction, workforce performance, and operational effectiveness. Strong background in shared services, governance, compliance, systems implementation, and cross-functional stakeholder management within complex organisations.
Experience
Student Information and Advice Manager
University of Bedfordshire | Jan 2026 – Present
Enquiry Management Business Lead
University of Bedfordshire | Oct 2024 – Dec 2025
National Training Manager
Certsure LLP | Mar 2011 – Mar 2024
Training Manager
Ascertiva Group Ltd | Mar 2007 – Mar 2011
Education
Master’s in Information Technology
BSc Computer Science
ISO 9001 QMS Lead Auditor (IRCA)
ILM Leadership & Management
City & Guilds External Quality Assurance
