Operational Manager (Assistant Store Manager) at Aldi UK (2018-01 – Present)
Led full site operations ensuring compliance, performance and customer service standards were consistently met.
- Led full site operations ensuring compliance, performance and customer service standards were consistently met
- Delivered consistent Green RAG audit results with only minor corrective actions required
- Maintained high brand standards across all operational areas including stock, layout, and processes
- Managed large teams, driving high morale and low turnover through coaching and structured 1-1s
- Ensured health & safety compliance through risk assessments, safe systems of work and enforcement of standards
- Handled daily operational challenges requiring fast decision-making and problem solving under pressure
- Managed incidents, identified root causes and implemented preventative solutions
- Controlled labour, stock, and costs while maintaining operational efficiency and service delivery
Station Manager at Europcar (2017-01 – 2018-12)
Managed full branch operations including fleet control, logistics and customer service.
- Managed full branch operations including fleet control, logistics and customer service
- Located, tracked and coordinated movement of vehicles across multiple sites to meet demand
- Maintained availability of cars and vans ensuring operational continuity
- Handled customer accounts and retention ensuring high satisfaction and repeat business
- Delivered strong audit and compliance performance through structured processes
- Managed customer issues and escalations, resolving problems quickly and professionally
- Led team performance, ensuring staff adhered to policies and delivered consistent service
Sales Branch Manager at HSS Hire (2014-01 – 2017-12)
Managed high-volume branch operations delivering approximately 500 contracts per month.
- Managed high-volume branch operations delivering approximately 500 contracts per month
- Maintained customer accounts ensuring retention and satisfaction
- Ensured plant equipment met safety and compliance standards through inspections and checks
- Identified faults and ensured safe usage of equipment before rehire
- Led team workloads ensuring efficiency, safety and service targets were met
- Managed day-to-day problem solving and operational challenges within a fast-paced environment
Operations Manager at Virgin Active (2010-01 – 2014-12)
Led multi-department operations delivering world-class customer service across all areas.
- Led multi-department operations delivering world-class customer service across all areas
- Maintained brand standards and service quality across fitness, front of house and operations
- Achieved best-in-region audit results through strong compliance leadership
- Delivered staff training and development ensuring policies and procedures were followed effectively
- Conducted regular 1-1s and performance management improving engagement and retention
- Ensured health & safety compliance across facilities and operations
- Handled daily problem solving and decision-making to maintain service levels and operational control
