Ash Patel

Highly capable and adaptable Executive Support and Operations professional with over 15 years of experience in stakeholder coordination, executive support, and managing complex workflows in high-performance environments. Known as the "glue" among cross-functional teams, I drive operational efficiency, foster trusted relationships, and enable leadership to focus on strategic priorities. My background in property, customer relations, and team management equips me to handle confidential projects, juggle multiple priorities, and create calm, clarity, and structure in dynamic settings.

Operations & Executive Support Manager (CSM) - Knight Dragon Developments

(2015-09)

• Provided executive support to the Head of Customer Services, including diary and travel coordination
• Organised stakeholder events and briefings
• Managed a team of administrators, coordinators, and liaison officers
• Handled escalations from buyers, solicitors, surveyors, and agents
• Designed and implemented improvements for onboarding and handovers
• cross-functioning with Sales Director and Operations Manager with insights and analysis
• Facilitated cross-team meetings to drive alignment and performance
• Produced homeowner documentation and oversaw logistics (cleaning, move in etc)

Customer Experience Manager (Interim) - St George's Plc

(2014-12 - 2015-03)

• Managed onboarding of property purchasers, including tours and demos
• Scheduled meetings and updates across internal and buyer stakeholders
• Coordinated post-completion services within defined SLAs

Associate Director – Prime & Super Prime Operations - Savills UK Ltd

(2004-02 - 2014-10)

• Head of Property Management for Prime Central London
• Led a team managing over 850 premium properties (£1M+ revenue)
• Introduced digital efficiency tools and automated compliance tracking
• Directed refurbishments and tenancy logistics
• Maintained trusted client and contractor relationships
• Recruited and mentored team members; developed SOPs across offices