Barista/Key Holder - Costa Coffee - Thorpe Bay
(2025-06)
- Maintaining open and closing operations as a key holder, to ensure a smooth start and finish
- Maintaining high hygiene standards and ensuring all deep clean tasks have been completed
- Following all cash handling procedures thoroughly and ensuring the cash has been counted and stored away in the safe
- Handling any refund/allergy and customer satisfaction complaints in a professional and pleasant manner ensuring everyone is happy with their visit
- Maintaining a high level of coffee and food standard and ensuring that everything is up to standards i.e day dots and expiry dates are met
Games Host/Waitress/Bar Staff - Boom Battle Bar - Southend on Sea
(2024-09 - 2025-06)
- Setting people up on games and walking them through how to play virtual darts, shuffleboard and beer pong
- Main hosting responsibility on the axe lanes, ensuring safety, showing them how to throw the axe for a better experience
- Making every experience at Boom spectacular and specific to every guest, whilst pushing and making sales
- Meeting and greeting customers, getting them seated and offering exceptional table service
- Pushing paddles and cocktails, making drinks in a timely manner
- Getting beer jugs ready for beer pong, changing barrels
- Restocking the bar from the cellar and closing down the bar
Barista - Starbucks - Southend on Sea
(2024-01 - 2024-07)
- Making coffee and providing excellent service as well as up-selling seasonal products
- Going between all stations, making food and doing online order preparations
- Making cold drinks like frappés, keeping the ice chest on the station refilled
- Making hot drinks on the coffee bar
- Ensuring the smooth operation of the business by keeping work stations clean and tidy
Bar Supervisor - Twelve Bar - Southend on Sea
(2023-09 - 2023-12)
Head of the bar in charge of brunch/cocktail preparation every week.
- Responsible for the stock delivery of the alcohol, reloading the barrels and re-pumping them, checking off all the stock
- In charge of closing down of the bar ensuring work station was clean and tidy
- Ensuring all alcohol was stored correctly to provide a smooth service
- Ensuring all the spirits have caps on and the whole bar is cleaned with disinfectant including all the taps are soaked
- Making sure any glasses that were used are cleaned
Waitress/Barmaid - Elms - Leigh On Sea
(2022-08 - 2023-02)
- Ensuring that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Regularly responsible for end of shift duties that included restocking liquor behind the bar, cleaning the lines, cleaning and tidying the workplace and securely locking up the building
- Promoting special offers when required using upselling techniques
Waitress - West Café - Westcliff On Sea
(2022-05 - 2022-08)
- Served customers in a timely manner ensuring they felt welcome whilst maintaining a positive, customer-first attitude
- Maintained extensive knowledge of the cakes and sandwiches we sold, ensuring any guests questions of our food was answered clearly and correctly
- Executed cash and credit transactions
Waitress - Southend Café - Southend On Sea
(2021-06 - 2022-05)
- Served customers in a timely manner ensuring they felt welcome whilst maintaining a positive, customer-first attitude
- Ensured dietary restrictions of guests were followed, guiding them to items that met their nutritional needs
- Coached new employees by sharing industry best practices and ensuring workplace concepts were understood and followed
