Ashleigh Adams

I am a MA English Literature graduate with significant experience in higher education, with a focus on collaborative provision. I have enjoyed working within a small team as a Collaborative Partnerships Officer but I am ready for a new opportunity.

Collaborative Partnerships Administrative Officer - University of Wales Trinity Saint David

(2024-06)

Acting as secretary to an Academic Standing Committee, processing student extenuating circumstance claims, administrating programme (re)validations, sourcing academic external advisors, booking business travel, checking and posting student certificates, and arranging teaching for study abroad students. Responsibility uplift since October 2024.

• Proficient at administrative work and multi-tasking many different roles
• Strong IT skills
• Excellent written communication skills
• Effective organisation and planning
• The ability to ensure a high standard of confidentiality and accuracy when handling sensitive work
• The ability to deal with stressful situations calmly
• The ability to work successfully within a team

Receptionist - Cardiff University

(2023-10 - 2024-06)

Welcoming guests, providing general building administrative support, and responding to queries online, on the phone and in person.

• Oral communication skills
• Excellent customer service
• The ability to deal with a range of queries
• Knowing when more complex queries need to be escalated to the relevant colleagues

Biology and Sociology Tutor - Cardiff and Vale Tutors

(2023-03 - 2023-10)

Working with GCSE and A level students one-on-one and drafting reports for Cardiff Council regarding the progress of council funded students.

• Excellent oral and written communication skills
• The ability to creatively adapt styles of communication
• Proficient planning and organisation
• Problem-solving skills

Fashion Research Intern - Moray Luke

(2023-02 - 2023-05)

To carry out fashion research and create reports.

• Written communication skills
• Research skills

Recreation Assistant - Cardiff University Sport

(2022-07 - 2023-12)

Covering the reception, selling memberships, promoting the gym at student events and keeping the gym space safe.

• Excellent customer service
• Team work
• The ability to sell and promote
• Excellent verbal communication skills
• Experience handling complaints in a constructive manner

Student Outreach Ambassador - Cardiff University Student's Union

(2021-07 - 2023-10)

To highlight higher education as a pathway for secondary school students.

• Verbal communication skills
• Team work

Temporary Administrative Assistant - Centre of Trials Research Heath Hospital

(2022-08 - 2022-09)

To archive research materials and track the archival progress.

• Effective organisation and planning
• Team work
• IT proficiency

Volunteer - 'Ffrind I Mi'

(2017-10 - 2019-02)

To be a friendly face to palliative care patients.

• The ability to work with empathy
• Communicate with clarity and calmness

MA - English Literature - Cardiff University (2022-10 - 2023-10)

BSc - Biomedical Sciences - Cardiff University (2019 - 2022)

A level - History, Biology, Chemistry and Welsh Baccalaureate (2017 - 2019)

GCSE (2015 - 2017)