Ashleigh Dixon

A motivated and adaptable professional with 18 years' experience across EE/BT, including 14 years in Sales Manager roles and a People & Culture secondment since January 2026. Brings strong operational understanding of both Contact Centre and Retail environments, with practical experience supporting HR advisory activity, employee relations, absence, performance, wellbeing, recruitment, onboarding, succession planning, colleague engagement and people data. Confident supporting leaders to translate people priorities into clear actions through insight, reporting, governance and structured follow-up.

People & Culture Advisory Professional Secondment - EE - Tyneside

(2026-01)

Provide trusted People & Culture support to EE Retail leaders as part of a secondment, coaching managers through absence, performance, wellbeing, employee relations and policy-compliant people processes.

• Produce leadership packs, scorecards and insight across sickness, attrition, absence, inclusion and colleague data, helping leaders understand trends, risks and required actions.
• Support people programmes and project activity, including gender listening sessions, wellbeing trials, inclusion campaigns, colleague representative engagement and leadership action planning.
• Support talent, progression and succession planning activity by helping leaders identify development opportunities, review talent pipelines and agree practical actions to support colleague growth.
• Track actions, coordinate follow-up and maintain accurate information to support governance, consistency and delivery of People & Culture priorities.
• Apply first-hand operational understanding of Contact Centre and Retail environments to tailor People & Culture support to different colleagues and leadership needs.

Leadership Roles (Multiple) - EE - Tyneside

(2008-01 - 2025-12)

Built a strong foundation in people leadership across multiple EE roles, developing skills in team leadership, coaching, commercial delivery, performance management, stakeholder communication and operational delivery.

• Led and coached teams of up to 70 colleagues, building capability through regular one-to-ones, performance conversations and development planning.
• Balanced colleague's wellbeing and business needs by taking early, supportive action on attendance and performance concerns.
• Managed recruitment, onboarding and development activity, helping new starters and apprentices build confidence and progress into permanent roles.
• Handled people-related conversations professionally, including coaching, conduct, performance, complaints and structured meetings where required.
• Connected frontline teams, senior leaders and support functions through clear communication and consistent follow-up.
• Delivered project and operational improvements across contact centre and retail environments, using colleague insight and stakeholder feedback to shape activity.

Customer Service & Checkout Operator - Sainsbury's - Newcastle Upon Tyne

(2006-01 - 2008-12)

Delivered excellent customer service in a fast-paced retail environment, ensuring customers received a positive and efficient checkout experience.

• Trained and supported new colleagues, helping them build confidence and settle quickly into the team.

GCSEs

NVQ - Childcare