Ashleigh Kariangattil

An adaptable individual with extensive previous customer service and administrative experience. Now looking for employment in a similar opportunity. Enjoys a challenge and works well in a team as well as under own initiative. Has excellent communication skills and can relate well to people at all levels. Understands the importance of following guidelines including health and safety, and willing to train to develop skills further for role.

Customer Service/Administrator at Dublin Airport Car Park (2025-02 – Present)

• Manage the barriers for a car park at Dublin airport, this includes speaking to customers about their bookings
• Check customer's bookings using software like Booking Admin EU, Booking Admin UK and Parkway
• Use Parkway to raise the entry and exit barriers
• Correspond via email to customers regarding their bookings using Zendesk
• Escalate complaint emails to management when needed
• Transfer emails to the accounts/refunds team when needed
• Transfer marketing emails to the head of marketing
• Liaise with on site staff
• Liaise with management and colleagues via teams
• Email the contract managers an excel spreadsheet of any barrier raises that day
• Help another team with checking payments for clamps, liaising with drivers for de-clamps and helping with admin duties

Carer for Family / Housewife at Self-employed/Family Care (2019-01 – 2025-02)

Being the designated carer for my Mother, and raising my children. I am now ready to return to employment.

• Helping with feeding, washing, dressing and doing household jobs
• Supporting their physical and mental wellbeing through activities
• Working with health and social care professionals

Shop Assistant/Supervisor at Kingdom of Sweets (2018-03 – 2019-02)

• Face to face customer queries and delegating tasks between staff
• Training up staff on how to use the till and give excellent customer service
• Liaising with the manager and other members of staff throughout the day
• Taking in and signing for deliveries, stocking up the shop
• Keeping the shop clean and tidy

Customer Service Advisor at Gladstone Brookes (2017-10 – 2018-01)

• Dealing with inbound and outbound calls from customers to talk about their PPI claims
• Making/receiving internal calls with members on other teams
• Using Outlook to send/receive emails internally
• Transferring calls to the correct team if necessary

Supply Chain Coordinator/Help Desk Operator at Integral (2017-07 – 2017-08)

• Handling inbound and making outbound calls to clients, contract managers and subcontractors
• Using Outlook to send/receive emails externally and internally
• Transferring calls to the correct team if necessary
• Creating new jobs and Purchase Orders, cancelling jobs and Purchase Orders if required
• Trying to meet SLA's (Service Level Agreements) as part of a team
• Printing and scanning Purchase Orders

Customer Care Agent at ScottishPower (2017-02 – 2017-07)

• Handling inbound calls and making outbound calls to existing customers
• Working towards targets and following coaching actions set by manager
• Being First Point Of Contact and transferring to the correct department if necessary

Betting Assistant at Totepool (2016-03 – 2016-04)

• Putting on bets for customers, checking bets and paying out winnings
• Giving information about each type of bet that I had learned in training
• Collecting, counting and checking float before the start of the shift
• Cashing up at the end of the day

Customer Service at Eco2greetings (2015-11 – 2015-12)

• Making and receiving phone calls with lapsed customers
• Passing on messages to other members of staff and boss
• Updating the computer system with customer details

Administration Assistant at F.R.A.D.S (2015-06 – 2015-07)

• Making and receiving phone calls with clients and existing and potential customers
• Collecting and sorting out mail, updating the computer system (AIMS) every day

Customer Service Advisor at BT Manpower (2014-09 – 2015-03)

• Taking inbound calls and making outbound calls to potential and existing customers
• Working under pressure to meet deadlines, keeping a record of all calls received/made
• Following coaching actions that were set each week by my manager
• Being First Point Of Contact or transferring the call to the correct department

School Administrator at Eccleston Lane Ends Primary School (2014-03 – 2014-06)

• Answering the phone and passing on messages
• Greeting visitors at reception and issuing name badges
• Typing letters, dealing with post, reports, printing and photocopying
• Keeping clerical and computerised records of pupils and staff
• Dealing with school meals administration
• Paying invoices and banking cash

Diploma in Customer Service – Openstax CNX (alison.com) (2024-01 – 2024-12)

NVQ Level 3 in Business Administration – St Helens College (2010-01 – 2014-12)

BTEC Subsidiary Diploma – St Helens College (2010-01 – 2014-12)

AS Level in IT – St Aelreds Catholic Technology College (2009-01 – 2010-12)

GCSE – Clough Hall Technology College